Salesforce fusion cloud

Weekday; Gurugram District; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A leading tech firm in Gurugram is seeking a Senior Salesforce & Fusion Risk Management Specialist. You will design and support enterprise-grade risk management solutions, requiring deep expertise in Salesforce and Fusion Risk Management. The ideal candidate should have 5-10 years of experience, be skilled in operational resilience, data integrity, and must excel in working with cross-functional teams. Strong communication and analytical skills are essential. Join us and make a substantial impact across organizational risk and continuity objectives.

Qualifications

• 5-10 years of experience in Salesforce development and administration.
• Hands-on expertise with Fusion Risk Management solutions.
• Experience with IT service management processes.

Responsibilities

• Lead implementation of Salesforce solutions across various platforms.
• Configure and manage Fusion Risk Management systems.
• Support operational resilience capabilities in alignment with business frameworks.
• Develop and maintain high-quality technical documentation.

Skills

Salesforce development

Fusion Risk Management

Data migration and integration

Operational resilience

Stakeholder management

Education

Salesforce Developer/Admin certification

Job description

5 days ago Be among the first 25 applicants

Senior Salesforce & Fusion Risk Management Specialist

Location: Gurugram, India

Job Type: Full-time

Minimum Experience: 5 years

As a Senior Salesforce & Fusion Risk Management Specialist, you will play a critical role in designing, configuring, and supporting enterprise‑grade risk, resilience, and service management solutions. This role requires deep expertise across Salesforce platforms and Fusion Risk Management systems, with a strong focus on operational resilience, data integrity, and stakeholder collaboration. You will work across the full application lifecycle, partnering with business and technology teams to deliver scalable, compliant, and high‑impact solutions that support organizational risk and continuity objectives.

Key Responsibilities

• Lead end‑to‑end implementation and enhancement of Salesforce solutions across platforms such as Sales Cloud, Financial Services Cloud, and Experience Cloud.
• Configure and manage Fusion Risk Management systems, including profiles, permission sets, workflows, custom objects, flows, communities, and ServiceNow integrations.
• Support operational resilience capabilities within Fusion Risk Management, ensuring alignment with business continuity and risk management frameworks.
• Design and execute Salesforce data imports, exports, and integrations using tools such as Data Loader and ETL platforms where applicable.
• Collaborate with internal and external stakeholders to gather requirements, translate business needs into technical solutions, and ensure seamless system integration.
• Develop and maintain high‑quality technical documentation, end‑user guides, and operational procedures.
• Provide oversight on incident, change, and service management processes in line with ITIL best practices.
• Support API integrations and ensure data accuracy, security, and performance across systems.
• Deliver presentations, workshops, and knowledge‑sharing sessions to business users and technical teams.
• Contribute to continuous improvement initiatives across risk, compliance, and technology platforms.

What Makes You a Great Fit

• 5‑10 years of progressive experience across Salesforce development, administration, and system integrations.
• Strong hands‑on expertise with Fusion Risk Management, including operational resilience capabilities.
• Solid understanding of Salesforce data models and experience managing complex data migration and integration activities.
• Familiarity with IT service management processes, including incident and change management frameworks.
• Experience in business continuity, crisis management, or technology recovery is highly valued.
• Strong analytical mindset with the ability to solve complex problems and translate technical concepts to non‑technical stakeholders.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to thrive in cross‑functional environments and manage multiple priorities effectively.
• Salesforce Developer/Admin certification or professional resilience certifications are considered an advantage.