Salesforce "Financial Services Cloud" Technical SME”

Mizuho; Chennai District; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Mizuho's corporate banking technology team is hiring a Technical SME specializing in Salesforce CRM. You will contribute to design, implementation, and enhancements of Salesforce FSC solutions, bridging business requirements with cutting-edge technology.

Responsibilities include analyzing needs, developing Salesforce FSC features and Tableau dashboards, guiding cross-functional teams, and ensuring secure, compliant banking workflows.

Qualifications

• Degree in finance or IT related discipline.
• Proven tech lead experience in banking or financial services with Salesforce FSC (Financial Services Cloud).
• Strong experience in Salesforce FSC CRM and Tableau BI dashboards development.
• Excellent analytical and problem-solving skills; translate business requirements into technical solutions.
• Strong communication and stakeholder management.
• Familiar with regulatory compliance and risk management in banking.
• Project management experience and ability to lead end-to-end initiatives.

Responsibilities

• Analyse, design and implement Salesforce FSC features and Tableau BI dashboards.
• Serve as SME for Salesforce CRM and related technologies.
• Collaborate with cross-functional teams to implement system enhancements.
• Evaluate and optimize Salesforce workflows for efficiency and risk mitigation.
• Provide technical guidance and training to end-users.
• Stay updated on regulatory changes and industry trends.
• Act as liaison between business and IT for clear requirement communication.
• Perform system testing and post-implementation support.
• Collaborate with cybersecurity to ensure robust security measures.

Skills

Salesforce FSC CRM

Tableau BI

Technical leadership

Analytical skills

Communication skills

Education

Finance degree

IT degree

Tools

Tableau

Salesforce platform

Job description

Join our dynamic corporate banking technology team as a Technical SME, specializing in Salesforce CRM. This role invites individuals with a unique blend of technological proficiency and deep expertise in CRM processes. As a key player, you will contribute to the design implementation, and enhancement of Salesforce FSC solutions, bridging the gap between business requirements and cutting-edge technology. If you are passionate about driving innovation in financial services and possess a strong blend of technical and functional skills, we invite you to contribute to our innovative CRM initiatives.

Responsibilities

• Analyse, design and implement technological solutions for Salesforce FSC features & Tableau BI dashboards in alignment with business requirements
• Serve as a subject matter expert (SME) in both technologies related to Salesforce CRM
• Collaborate with cross-functional teams to identify and implement system enhancements, ensuring seamless integration with existing banking systems
• Evaluate and optimize Salesforce CRM workflows, proposing and implementing process improvements for efficiency and risk mitigation
• Provide technical guidance to internal teams and external vendors, fostering a culture of innovation and continuous improvement
• Conduct regular training session for end-users to ensure effective utilization of Salesforce CRM tools and systems
• Stay abreast of industry trends, regulatory changes, and emerging technologies impacting Salesforce CRM and provide strategic insights to management
• Act as a liaison between business stakeholders and IT teams, facilitating clear communication and understanding of requirements on both sides
• Perform system testing, troubleshooting and provide post-implementation support for Salesforce CRM solutions
• Collaborate with cybersecurity teams to ensure the implementation of robust security measures for Salesforce CRM systems

Requirements

• Degree in a finance, or IT related discipline
• Proven experience in a tech lead role within the banking or financial services industry, with a focus on Corporate Salesforce CRM – FSC (Financial services cloud)
• Strong experience in Salesforce FSC CRM and Tableau BI dashboards development
• Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions
• Effective communication skills to convey complex technical concepts to non-technical stakeholders
• Familiarity with regulatory compliance and risk management practices in the banking sector
• Project management experience, including the ability to lead and execute initiatives from conception to completion
• Strong teamwork and collaboration skills, with the ability to work in a fast-paced and dynamic environment