Salesforce Field Service Architect

NTT DATA, Inc.; Hyderabad; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

NTT DATA is seeking a Salesforce Field Service Architect in Hyderabad, India to lead end‑to‑end architecture for Field Service implementations. You will own the design of work order management, scheduling, optimization, dispatching, and integrations with existing systems.

The ideal candidate brings 8+ years in IT/CRM with Salesforce Field Service expertise, strong Apex/Force.com capabilities, and a track record of technical leadership and scalable solution design.

Qualifications

• 8+ years of IT/CRM experience with enterprise Salesforce implementations.
• Design and deliver enterprise-scale Salesforce solutions, especially Field Service.
• Lead architecture across field service processes including scheduling and dispatch.
• Experience with Work Order Management, mobile workforce, and integrations.

Responsibilities

• Lead end-to-end architecture and solution design for Salesforce Field Service implementations.
• Design complex scheduling, routing, and resource allocation solutions.
• Establish architecture standards, reusable components, and patterns.
• Conduct architecture reviews ensuring alignment with Salesforce strategy.

Skills

Salesforce Field Service

Salesforce.com Projects

Apex Programming

Force.com Capabilities

Technical Leadership

Tools

Visualforce

APEX

Job description

We are currently seeking a Salesforce Field Service Architect to join our team in Hyderabad, Telangana, India.

Role: Salesforce Field Service Architect

We are seeking an experienced Salesforce Field Service Architect with 8+ years of overall IT/CRM experience and strong expertise in designing and implementing enterprise-scale Salesforce solutions, particularly Salesforce Field Service.

• Minimum 8+ years of work experience in Salesforce.com Projects

The Architect will own end-to-end solution architecture across field service business processes, including work order management, scheduling and optimization, dispatching, mobile workforce enablement, asset/service management, integrations, security, and data architecture.

The ideal candidate combines strong Salesforce technical architecture capabilities with functional knowledge of field service operations and can translate complex business requirements into scalable, secure, maintainable, and high-performing Salesforce solutions.

• Should be expertise in Salesofrce.com standard functionality and features (Sales, Services and FSL), Apex Programming and Force.com Capabilities
• Should be working with business / IT groups and technical teams to successfully design and manage solutions leveraging the full power of the Force.com platform and integration with existing systems.
• Should be a technical leader and responsibility for documenting FSL functionalities related Solution and interface Designs, designing solutions in accordance to best practices, and leading technical teams through the build, test and deployment of the solution.

Lead end-to-end architecture and solution design for Salesforce Field Service implementations.

• Should have minimum 6+ years of experience implementing enterprise level projects in Salesforce.com / Force.com platform

Design solutions for complex scheduling, routing, resource allocation, capacity planning, and workforce optimization requirements.

Establish architecture standards, design principles, reusable components, and implementation patterns.

Conduct architecture and design reviews and ensure solutions align with enterprise Salesforce strategy.

• Should be familiar with General CRM functionalities especially on FSL designing and solutioning
• Should be familiar with Development and Support project life cycle
• Work experience should include creating custom user interfaces with Visual force, developing custom business logic in APEX, writing test classes in 5-6 end to end projects at least minimum of 6 months duration in each project
• Preferred Certifications

  Candidates with the following Salesforce certifications are preferred:

  • Salesforce Certified Field Service Consultant
  • Salesforce Certified Service Cloud Consultant
  • Salesforce Certified Platform Developer
  • Salesforce Certified Platform App Builder
  • Salesforce Certified Data Architect
  • Salesforce Certified Sharing and Visibility Architect
  • Salesforce Certified Integration Architect
  • Salesforce Certified Application Architect
  • Salesforce Certified System Architect

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us .

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .