Salesforce Consultant (LATAM)

fusionSpan, LLC; India; Remote; INR 800,000 - 1,500,000; Full time

Job summary

fusionSpan is hiring a Business Analyst to work with nonprofits, implementing and managing Salesforce CRM entities. The role requires gathering requirements, documenting solutions, and working in an Agile environment. Strong English skills and Salesforce-related experience are preferred.

This is a remote, globally open opportunity, with expectations to adapt to evolving project schedules and client needs. The candidate should understand nonprofit best practices in technology, collaborate with

Qualifications

• Excellent oral and written English communication skills (writing sample required).
• Experience gathering requirements, writing solution documents and SOPs.

Responsibilities

• Perform requirements gathering, analysis, and documentation.
• Convey complex requirements to stakeholders.
• Develop solution documents and discovery documents for review.
• Work on multiple projects with competing priorities.
• Showcase deliverables to stakeholders.
• Follow Agile methodology in project work.
• Design workflow diagrams to demonstrate solutions.
• Manage tasks and acceptance criteria.
• Develop understanding of nonprofit best practices in technology.

Skills

English communication

Agile

Requirements gathering

Documentation

Education

Bachelor's degree or higher

Tools

Salesforce

Fonteva

Nimble AMS

Job description

fusionSpan is a dynamic hybrid and remote work environment that prioritizes innovation, trust, and community in everything we do. We are a team of highly-committed individuals inspired by technology's impact on society, and we recognize our work's role in the well-being of our nonprofit clients and the communities they serve.

As an AI-first organization, we keep our eyes tuned to the horizon, finding new ways to leverage cutting-edge technologies in ways that drive improvements in operational efficiency and impact, both for our clients and for our internal team. This means every fusionSpan employee has the opportunity to develop genuine AI skills - learning by doing, on real work that matters.

Location: Remote from Latin American Countries. This position is 100% remote. You will be required to work from 9:00 am to 5:30 pm EST.

You will be working with multiple non-profits, implementing and managing their Salesforce CRM entity. The ideal candidate will be able to practice and clearly explain the position requirement to the fusionSpan team and clients, while also answering all related questions. The consultant should be able to adjust to the fluid and evolving schedule and learn all technology related to this position as they are updated.

Responsibilities:

• Perform requirements gathering, analysis, and documentation,
• Convey complex requirements to both internal and external stakeholders,
• Develop solution documents, requirement documents, discovery documents for internal and external review,
• Work on multiple projects and competing priorities simultaneously,
• Showcase (demonstrate) work deliverables to both internal and external stakeholders,
• Execute all project work in following Agile methodology,
• Design and develop workflow and functional diagrams to demonstrate proposed solutions to clients and internal teams,
• Manage task and work tickets, including description and acceptance criteria,
• Continually develop a deeper understanding of the business best practices for associations and nonprofits, particularly concerning the implementation of technology,
• Work in tandem with project managers and development teams to ensure on-time, on-budget work products.
• Support the project team in identifying training needs for team members as well as clients
• Documentation of standard operating procedures.

Required Qualifications:

• Bachelor's Degree or higher, or equivalent work experience
• 2+ years of business analysis experience with a consulting or professional services firm (or other large enterprises)
• 2+ years of business analysis experience for technology or technology services implementation projects,
• Excellent oral and written English communication skills (writing sample required)
• Experience gathering requirements, writing solution documents and writing SOPs
• Agile project experience and at least one Agile methodology certification (see below)

Preferred Qualifications:

• Salesforce certification is highly desired, or candidate will be required to get one within 90 days of joining
• Experience working in the non-profit or association industry
• Salesforce implementation or administration experience
• Experience administering or heavily using Fonteva, Nimble AMS, or other Salesforce solutions for non-profit organizations
• Experience providing quality assurance and/or acceptance testing as a client, vendor, or user is strongly preferred.

About fusionSpan

fusionSpan is a fast-paced, high-energy global firm with a highly motivated team. This role will experience high work demands under tight timelines requiring a flexible and adaptable approach to daily priorities. We are open to qualified candidates worldwide even though our job opportunities are posted for a specific region.

Check out our Great Place to Work Certified Badge here.

fusionSpan employees working remotely are expected to have their camera on during all virtual meetings.

Our Company Values:

• Trust: We believe trust is the foundation of success, and build it through unwavering integrity, transparency, and open communication. We deliver on promises, address challenges directly, and hold ourselves accountable to excellence in all interactions with clients, partners, and teammates.
• Innovation: We understand that excellence and innovation go hand-in-hand and are committed to developing forward-looking, creative solutions that meet our clients’ evolving needs and move the industry forward. We embrace change, celebrate creativity, and prioritize quality to create a new standard of performance.
• Community: We are a community-first organization committed to creating a culture of collaboration, inclusivity, and respect where each voice is heard and all contributions are valued. We prioritize responsible and sustainable practices on our path to positively impact those we serve.