Salesforce Business Analyst

IN553 Guidehouse India Pvt Ltd; Chennai District; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Guidehouse India is seeking a seasoned Salesforce Solutions Leader to engage stakeholders, define success criteria, and drive end-to-end Salesforce implementations. You will lead discovery, craft user stories, perform fit-gap analyses, and guide developers through delivery and testing in a hybrid environment.

Strong communication, teamwork, and Agile experience are essential. The role requires a BA/BS degree, five years in IT systems development, and Salesforce certifications.

Qualifications

• BA/BS degree required.
• Five years' IT systems development experience.
• Current Salesforce Certifications (Admin, App Builder & Sales/Service/Community Clouds).
• US citizenship required.
• Experience with AI tools.
• Ability to work in hybrid environment.
• Hands-on with declarative Salesforce automation and Lightning Flow Builder.
• Experience with low-code Salesforce Lightning Experience.
• Experience with dynamic forms, formulas and validation rules.
• Experience with business process definition, mapping and reengineering.
• Experience writing Epics and user stories for Salesforce requirements.
• Experience with data migrations to and from Salesforce.
• Understanding of B2B/B2C and hybrid models.
• Excellent written and oral communication skills; strong teamwork.
• Experience with Agile or Hybrid-Agile methodologies.

Responsibilities

• Engage stakeholders to understand outcomes and success criteria.
• Articulate value of Salesforce solutions to customers.
• Lead discovery and requirements refinement sessions.
• Create user stories and solution design docs.
• Perform fit-gap analysis for Salesforce vs client needs.
• Develop Salesforce solutions with declarative configuration and data modeling.
• Create industry accelerators and contribute to thought leadership.
• Draft development specs and oversee delivery and testing.
• Iterate solutions in an adaptive-agile cycle with customers.
• Serve as Product Owner and develop training curriculum.
• Coordinate with Project Manager on scope, budget, timeline.

Skills

Communication skills

Teamwork

Agile

Problem solving

Education

BA/BS degree

Tools

Salesforce

Lightning Flow Builder

Omnistudio

Job description

Job Family: SAAS/PAAS/Cloud Application Development (India) Travel Required: None Clearance Required: None

What You Will Do:

• Engage customer stakeholders to understand desired business outcomes and define success criteria
• Articulate to customer stakeholders the value of recommended solutions and approach
• Lead Discovery and requirements refinement sessions to uncover customers’ business, functional, and technological requirements
• Synthesize requirements to create clear and comprehensive user stories and solution design documentation
• Perform fit-gap analysis between Salesforce functionality and client requirements
• Develop innovative Salesforce solutions, involving declarative configuration of Salesforce, creation and refinement of complex data models, external integration, business process automation, and other custom functionality
• Develop innovative industry accelerators and contribute to thought leadership white paper development
• Draft custom development specifications and manage the delivery and testing of the functionality by Development Resources
• Iterate Salesforce solutions through an adaptive-agile cycle with the customer
• Product Owner
• Develop a training curriculum and deliver training sessions to the solution’s end users
• Work with the Guidehouse Project Manager to manage a project to scope, budget, and timeline expectations

What You Will Need:

• BA/BS degree
• A Minimum of FIVE (5) years of work experience in information technology systems development
• Minimum of ONE (1) Current Salesforce Certifications (Admin, App Builder & Sales/Service/Community Clouds)
• US Citizenship is contractually required for this role
• Experience with AI tools
• Selected candidate must be able to work in a hybrid environment
• Hands-on experience with declarative automation features of Salesforce, including Salesforce Lightning Flow Builder
• Experience building applications with the low-code features of Salesforce Lightning Experience
• Experience with dynamic forms, advanced formulas, and validation rules
• Experience with business process definition, process mapping, and reengineering
• Experience writing Epics and user stories to capture Salesforce requirements
• Experience with data migrations to and from Salesforce
• Understanding of the key levers for B2B, B2C, hybrid business models
• Excellent written and oral communication skills
• Great teamwork and collaboration skills
• Experience with Agile or Hybrid-Agile methodology

What Would Be Nice To Have:

• Experience in "Big 4" or equivalent established consulting firm and/or Salesforce Platinum partner is highly desired
• Experience with public sector clients preferred
• Demonstrable experience in at least one of the Public Sector Solutions or Omnistudio Consulting
• Degree in Business, Computer Science, or Engineering
• MBA preferred

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse

Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail].

All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.

Guidehouse is a global AI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. With an integrated business technology approach, Guidehouse drives efficiency and resilience in the healthcare, financial services, energy, infrastructure, and national security markets. Built to help clients across industries outwit complexity, the firm brings together approximately 18,000 professionals to achieve lasting impact and shape a meaningful future. guidehouse.com