Project Manager

IN553 Guidehouse India Pvt Ltd; Chennai District; On-site; INR 3,000,000 - 5,000,000; Full time

Job summary

Guidehouse India Pvt Ltd is seeking an experienced Project Manager to lead delivery across Salesforce, Microsoft, ServiceNow, and Workday initiatives. You will manage schedules, resources, risks, and reporting while guiding teams and acting as a key escalation point for stakeholders.

You will help customers define requirements and craft implementation roadmaps. The role requires 8+ years of experience, strong Salesforce product knowledge, and proficiency with SDLC and Agile methodologies.

Qualifications

• 8+ years of experience eliciting requirements and documenting business processes.
• Deep Salesforce knowledge: Service Cloud, Community Cloud, Health Cloud, Sales Cloud.
• Proven experience managing enterprise-scale initiatives.
• Strong negotiation and interpersonal skills in cross-functional teams.
• Experience with SDLC and Agile/Scrum project delivery.
• Certifications in CAPM, PMP, Agile SAFe, Scrum Master or ITIL v3 are preferred.

Responsibilities

• Lead end-to-end delivery of Salesforce, Microsoft, ServiceNow, and Workday projects.
• Define schedules, allocate resources, assess risks and provide status reporting.
• Guide teams and act as escalation point for development stakeholders.
• Assist customers to capture requirements and design implementation plans.
• Develop roadmaps and architecture aligned with existing infrastructure and security.

Skills

Stakeholder management

Requirements elicitation

Business process analysis

Team collaboration

Negotiation

Presentation skills

Education

Four-year degree

CAPM, PMP, Agile SAFe, Scrum Master, ITIL v3

Tools

Jira

Excel

Analytics & Reporting tools

Job description

Job Family: SAAS/PAAS/Cloud Application Development (India) Travel Required: None Clearance Required: None

What You Will Do:

As a Project Manager, you’ll work directly with the Salesforce, Microsoft, Servicenow, Workday project team to manage the overall delivery of the client or internal project. As a Project Manager, you’ll lead the overall delivery of Strategic Solutions including the design and development of the Salesforce, Microsoft, Servicenow, Workday application components, manage project schedule, resources, risks and reporting. You’ll provide overall guidance and serve as an escalation point for the development teams members. You’ll support customers and end-users to define their requirements based on the latest architecture to ensure success of the project. You will develop implementation plans and roadmap to set the standard for future development, and architecture that smoothly works with existing infrastructure without compromising security.

What You Will Need:

• 8+ years of experience of eliciting requirements and conducting business process reviews/documentation while applying detailed knowledge of Salesforce design an optimal solution.
• Strong domain expertise in Salesforce service cloud, community cloud, health cloud and sales cloud.
• Proven experience in managing highly impactful initiatives in an enterprise environment.
• Strong team collaboration, negotiation, and persuasion skills.
• Strong working knowledge of Microsoft Excel, reporting, analytics, and product development tracking systems like Jira.
• 5+ years of project management in software industries.
• Experienced in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design.
• Experience implementing systems using the Agile/Scrum methodology.
• Certified Systems Administrator or other Salesforce, Microsoft certifications.
• Certified associate in project management (CAPM), Project Management Professional (PMP), Agile SAFe, Scrum Master, or ITIL v3 certification.
• Holds a four-year degree from an accredited college or university.

What Would Be Nice To Have:

• Excellent verbal and written communication skills (including presentation skills)
• Ability to quickly comprehend complexity and convey findings in concise, well-written narratives
• Experience and comfort with MS Excel and other MS Office products
• Aggregate and synthesize data from authoritative systems into metrics and analytics

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse

Guidehouse is an Equal Opportunity Employer - Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

Guidehouse is a global AI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors.

With an integrated business technology approach, Guidehouse drives efficiency and resilience in the healthcare, financial services, energy, infrastructure, and national security markets.

Built to help clients across industries outwit complexity, the firm brings together approximately 18,000 professionals to achieve lasting impact and shape a meaningful future.

guidehouse.com