Salesforce Business Analyst

Digile; Chennai District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Digile is seeking a capable Business Analyst to lead requirements sessions with business and client stakeholders. The role involves preparing BRD/FRD, user stories, and process flows, and aligning functional specs with technical teams.

You will manage third-party integrations and drive UAT with defect tracking and sign-offs. Responsibilities include handling change requests, bridging business and tech, and supporting production issues with root cause analysis.

Qualifications

• Proven ability to craft BRD/FRD, functional specs and user stories.
• Experience aligning business requirements with technical design.

Responsibilities

• Lead requirement gathering sessions with business and client stakeholders
• Prepare BRD, FRD, user stories, process flows, and functional specifications
• Drive requirement clarity, solution design, and functional alignment with technical teams
• Manage third-party integrations and ensure smooth implementation
• Lead UAT cycle – test case review, execution support, defect tracking, and sign-offs
• Handle change requests with impact analysis and proper documentation
• Act as a bridge between business and technology teams
• Support production issues, root cause analysis, and continuous improvements
• Ensure quality deliverables and adherence to timelines
• Experience in a specific domain such as Banking, Insurance, Healthcare, etc.

Skills

BRD/FRD

User stories

UAT

Change management

Education

Bachelor's in IT/CS

Job description

• Lead requirement gathering sessions with business and client stakeholders
• Prepare detailed BRD, FRD, user stories, process flows, and functional specifications
• Drive requirement clarity, solution design, and functional alignment with technical teams
• Manage third-party integrations (Bureau, KYC, APIs) and ensure smooth implementation
• Lead UAT cycle – test case review, execution support, defect tracking, and sign-offs
• Handle change requests with impact analysis and proper documentation
• Act as a bridge between business and technology teams
• Support production issues, root cause analysis, and continuous improvements
• Ensure quality deliverables and adherence to timelines
• Experience in a specific domain such as Banking, Insurance, Healthcare, etc.,