Salesforce Business Analyst

NTT DATA, Inc.; Bengaluru; Sur place; INR 1 500 000 - 2 500 000; Plein temps

Résumé du poste

NTT DATA in Bangalore, Karnataka, India is seeking a Senior Business Analyst to lead discovery and requirements for migrating Salesforce CPQ to Salesforce Revenue Cloud Advanced (RCA). You will bridge business stakeholders and technical teams, ensuring existing business logic remains intact while leveraging RCA capabilities.

Your role involves documenting current CPQ configurations, defining to-be processes, and coordinating with architects to assess custom Apex and integrations, with UAT

Qualifications

• 5+ years as a Business Analyst on Salesforce platform projects.
• 3+ years hands-on experience with Salesforce CPQ (product rules, pricing rules, quote templates, approval chains, amendments, renewals).
• Experience with Salesforce Revenue Cloud Advanced (RCA) or ramping on RCA object model.
• Strong understanding of Quote-to-Cash (QTC) and Order-to-Revenue (OTR).
• Experience documenting complex business rules in decision tables, processes, and specs.

Responsabilités

• Lead end-to-end discovery sessions with sales ops, finance, and IT stakeholders.
• Document current-state CPQ configuration, workflows, and customizations.
• Identify gaps between CPQ and RCA data model and document migration impact.
• Define to-be processes aligned to RCA native features.
• Translate requirements into functional specs and user stories.

Connaissances

Salesforce CPQ

QTC Processes

Business Analysis

Requirements Documentation

Confluence/JIRA

Outils

Confluence

JIRA

Lucidchart

Description du poste

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Senior Salesforce Developer to join our team in Bangalore, Karnataka, India.

Senior Business Analyst – Salesforce CPQ to Revenue Cloud Advanced Migration

Role Overview

We are looking for a Senior Business Analyst with deep Salesforce CPQ expertise to lead discovery and requirements work for a migration from Salesforce CPQ to Salesforce Revenue Cloud Advanced (RCA). You will bridge business stakeholders and technical teams, ensuring the migration preserves existing business logic while unlocking RCA's native capabilities.

Key Responsibilities

• Lead end-to-end discovery sessions with sales ops, finance, and IT stakeholders to document current-state CPQ configuration, workflows, and customizations
• Produce detailed as-is process maps covering product catalog, pricing rules, discount schedules, quote templates, approval workflows, and contract lifecycle
• Identify gaps between CPQ functionality and RCA's data model (Products, Attributes, Price Books, Transaction Line Items) and document migration impact
• Define to-be business processes aligned to RCA's native features — including Product Catalog, Dynamic Revenue Orchestration, and Subscription Management
• Translate business requirements into functional specifications, user stories, and acceptance criteria for the implementation team
• Collaborate with architects to assess custom Apex, triggers, and integrations in the current CPQ org and recommend migration or re-build strategies
• Facilitate UAT planning, write test scripts, and coordinate sign-off with business owners
• Maintain a traceability matrix linking CPQ configurations to RCA equivalents throughout the project lifecycle
• Manage stakeholder expectations around feature parity, timeline, and data migration scope

Required Skills & Experience

• 5+ years as a Business Analyst on Salesforce platform projects
• 3+ years hands-on experience with Salesforce CPQ (product rules, pricing rules, quote templates, approval chains, amendments, renewals)
• Working knowledge of Salesforce Revenue Cloud Advanced (formerly Industries CPQ / Vlocity) or demonstrated ability to ramp quickly on RCA's object model
• Strong understanding of Quote-to-Cash (QTC) and Order-to-Revenue (OTR) processes
• Experience documenting complex business rules in decision tables, process flows (BPMN or similar), and functional specs
• Proficiency with tools like Confluence, JIRA, Lucidchart, or equivalent
• Ability to read and interpret Salesforce configuration (flows, validation rules, field mappings) without writing code

Nice to Have

• Salesforce CPQ Specialist certification
• Salesforce Revenue Cloud or Industries CPQ certification
• Experience with data migration projects (CPQ quote/contract data to RCA)
• Familiarity with Salesforce DX and metadata-driven deployments
• Prior involvement in a CPQ-to-RCA or CPQ-to-Vlocity migration

Soft Skills

• Strong facilitation skills — comfortable running workshops with mixed technical and non-technical audiences
• Able to push back constructively when requirements conflict with platform constraints
• Detail-oriented with a track record of keeping documentation current through project changes

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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