Senior Salesforce CPQ Business Analyst

NTT DATA Global Delivery Services Ltd; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

NTT DATA Global Delivery Services Ltd in Bangalore, Karnataka invites an experienced SFDC Business Analyst to lead a migration from Salesforce CPQ to Salesforce Revenue Cloud Advanced. The role focuses on capturing current CPQ configurations, mapping to RCA data models, and ensuring feature parity while preserving business logic.

You will liaise with sales, finance and IT stakeholders, craft detailed requirements and test artefacts, and guide the implementation team through discovery, design,

Qualifications

• 5+ years as a Business Analyst on Salesforce platform projects
• 3+ years hands-on experience with Salesforce CPQ (product rules, pricing rules, quote templates, approval chains, amendments, renewals)
• Working knowledge of Salesforce Revenue Cloud Advanced (formerly Industries CPQ / Vlocity) or demonstrated ability to ramp quickly on RCA's object model
• Strong understanding of Quote-to-Cash (QTC) and Order-to-Revenue (OTR) processes
• Experience documenting complex business rules in decision tables, process flows (BPMN or similar), and functional specs
• Proficiency with tools like Confluence, JIRA, Lucidchart, or equivalent
• Ability to read and interpret Salesforce configuration (flows, validation rules, field mappings) without writing code

Responsibilities

• Lead end-to-end discovery sessions with sales ops, finance, and IT stakeholders to document current-state CPQ configuration, workflows, and customizations
• Produce detailed as-is process maps covering product catalog, pricing rules, discount schedules, quote templates, approval workflows, and contract lifecycle
• Identify gaps between CPQ functionality and RCA's data model (Products, Attributes, Price Books, Transaction Line Items) and document migration impact
• Define to-be business processes aligned to RCA's native features — including Product Catalog, Dynamic Revenue Orchestration, and Subscription Management
• Translate business requirements into functional specifications, user stories, and acceptance criteria for the implementation team
• Collaborate with architects to assess custom Apex, triggers, and integrations in the current CPQ org and recommend migration or re-build strategies
• Facilitate UAT planning, write test scripts, and coordinate sign-off with business owners
• Maintain a traceability matrix linking CPQ configurations to RCA equivalents throughout the project lifecycle
• Manage stakeholder expectations around feature parity, timeline, and data migration scope

Skills

Salesforce CPQ

Business Analysis

Stakeholder Management

UAT & Testing

Requirements Gathering

Tools

Confluence

JIRA

Lucidchart

Job description

SFDC Business Analyst NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, We are currently seeking a SFDC Business Analyst to join our team in Bangalore, Karnataka, India.

Senior Business Analyst – Salesforce CPQ to Revenue Cloud Advanced Migration Role Overview

We are looking for a Senior Business Analyst with deep Salesforce CPQ expertise to lead discovery and requirements work for a migration from Salesforce CPQ to Salesforce Revenue Cloud Advanced (RCA). You will bridge business stakeholders and technical teams, ensuring the migration preserves existing business logic while unlocking RCA's native capabilities.

Key Responsibilities

• Lead end-to-end discovery sessions with sales ops, finance, and IT stakeholders to document current-state CPQ configuration, workflows, and customizations
• Produce detailed as-is process maps covering product catalog, pricing rules, discount schedules, quote templates, approval workflows, and contract lifecycle
• Identify gaps between CPQ functionality and RCA's data model (Products, Attributes, Price Books, Transaction Line Items) and document migration impact
• Define to-be business processes aligned to RCA's native features — including Product Catalog, Dynamic Revenue Orchestration, and Subscription Management
• Translate business requirements into functional specifications, user stories, and acceptance criteria for the implementation team
• Collaborate with architects to assess custom Apex, triggers, and integrations in the current CPQ org and recommend migration or re-build strategies
• Facilitate UAT planning, write test scripts, and coordinate sign-off with business owners
• Maintain a traceability matrix linking CPQ configurations to RCA equivalents throughout the project lifecycle
• Manage stakeholder expectations around feature parity, timeline, and data migration scope

Required Skills & Experience

• 5+ years as a Business Analyst on Salesforce platform projects
• 3+ years hands-on experience with Salesforce CPQ (product rules, pricing rules, quote templates, approval chains, amendments, renewals)
• Working knowledge of Salesforce Revenue Cloud Advanced (formerly Industries CPQ / Vlocity) or demonstrated ability to ramp quickly on RCA's object model
• Strong understanding of Quote-to-Cash (QTC) and Order-to-Revenue (OTR) processes
• Experience documenting complex business rules in decision tables, process flows (BPMN or similar), and functional specs
• Proficiency with tools like Confluence, JIRA, Lucidchart, or equivalent
• Ability to read and interpret Salesforce configuration (flows, validation rules, field mappings) without writing code

Nice to Have

• Salesforce CPQ Specialist certification
• Salesforce Revenue Cloud or Industries CPQ certification
• Experience with data migration projects (CPQ quote/contract data to RCA)
• Familiarity with Salesforce DX and metadata-driven deployments
• Prior involvement in a CPQ-to-RCA or CPQ-to-Vlocity migration

Soft Skills

• Strong facilitation skills — comfortable running workshops with mixed technical and non-technical audiences
• Able to push back constructively when requirements conflict with platform constraints
• Detail-oriented with a track record of keeping documentation current through project changes

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

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