Salesforce Admin/Support

Tekskills Inc.; Delhi; Hybrid; INR 600,000 - 1,000,000; Full time

Job summary

Tekskills Inc. seeks an experienced Salesforce Admin/Support professional to maintain and enhance our Salesforce platform. The role bridges technical admin and user support, ensuring data integrity, system stability, and high user satisfaction across departments.

You will manage users, perform audits, build reports/dashboards, and collaborate with Sales, Marketing, and Customer Service to implement solutions. Certification preferred; strong communication is essential.

Qualifications

• Minimum 5+ years of experience as Salesforce Admin or similar support role.
• Salesforce Admin Certification preferred.
• Strong knowledge of Salesforce architecture, data model, and security.

Responsibilities

• User Management: create/modify/deactivate users; manage roles and permissions.
• System Maintenance: conduct system audits and troubleshoot issues for stability.
• Data Integrity: maintain clean data with validation rules and deduplicate efforts.
• Support & Training: provide Tier 1–2 support and training materials.
• Customization: configure objects, fields, workflows, and Flow/Process Builder.
• Reporting & Dashboards: build/maintain reports and dashboards for insights.
• Collaboration: partner with Sales, Marketing, and CS for requirements.
• Documentation: maintain system docs and change logs.

Skills

Salesforce Admin

User Management

Data Integrity

Reports & Dashboards

Flow

Process Builder

Lightning App Builder

Cross-Functional

User Training

Education

Salesforce Administrator Certification

Tools

Apex

SQL

AppExchange

Job description

Role: Salesforce Admin/Support

Experience: 5+years

Location: Pan India

Hybrid Mode

Note: Immediate Joiner and Serving Notice are only preferred

Role & responsibilities

Salesforce Admin Support Specialist to maintain and enhance our Salesforce platform. This role bridges technical administration and user support, ensuring smooth operation, data integrity, and high user satisfaction across departments.

• User Management: Create, modify, and deactivate user accounts; manage roles, profiles, and permissions.
• System Maintenance: Perform regular system audits, troubleshoot issues, and ensure platform stability.
• Data Integrity: Monitor and maintain clean, accurate data through validation rules, duplicate management, and scheduled reports.
• Support & Training: Provide Tier 1 and Tier 2 support to users; conduct training sessions and create user guides.
• Customization: Configure objects, fields, workflows, page layouts, and automation tools like Process Builder and Flow.
• Reporting & Dashboards: Build and maintain reports and dashboards to support business insights.
• Collaboration: Work closely with Sales, Marketing, and Customer Service teams to gather requirements and implement solutions.
• Documentation: Maintain system documentation, change logs, and training materials.

• Relevant experience as a Salesforce Administrator or in a similar support role.
• Salesforce Administrator Certification (preferred).
• Strong understanding of Salesforce architecture, data model, and security.
• Experience with tools like Flow, Process Builder, and Lightning App Builder.
• Excellent communication and problem-solving skills.
• Ability to manage multiple tasks and prioritize effectively

Desirable Skills

• Familiarity with Salesforce Service Cloud or Sales Cloud.
• Basic knowledge of Apex or SQL.
• Experience with third-party integrations or App Exchange tools.