Salesforce Administrator

Ekloud Data Labs; Bengaluru; On-site; INR 1,500,000 - 2,400,000; Full time

Job summary

Ekloud Data Labs in Bengaluru, India is seeking an experienced Salesforce Administrator focused on Health Cloud. You will manage day‑to‑day operations, security, automation, data quality, and user support while coordinating with an external partner and internal infra teams.

You will configure the platform, build declarative automations, and maintain reports/dashboards to support business operations. Strong independent work and stakeholder management are essential.

Qualifications

• 7–10 years hands-on Salesforce experience.
• Mandatory Health Cloud administration experience.
• Strong knowledge of user management, access controls, and security.
• Experience with governance, release management, and production support.
• Ability to work independently as the primary internal Salesforce Administrator.
• Strong communication and stakeholder management skills.

Responsibilities

• User and Access Management: create, deactivate users; manage licenses, roles, profiles; coordinate SSO with Entra ID.
• Salesforce Configuration: customize objects, fields, page layouts, validation rules, Lightning pages.
• Automation and Workflow: build flows, approvals, notifications; troubleshoot failures.
• Data Management: import/update data, cleanse, deduplicate; ensure accuracy and integrity; Snowflake integration support.
• Reports and Dashboards: create/maintain reports; provide actionable insights; schedule reports.
• User Support and Training: troubleshoot issues; guide adoption and usage.
• Security and Governance: maintain defaults, sharing, field security, login controls; ensure policy compliance.
• Release and Change Management: manage sandboxes, deployments, documentation, change records.
• Platform Monitoring: track storage, licenses, usage; coordinate with partner and support teams.

Skills

Health Cloud

Salesforce Administration

User Management

Security & Governance

Declarative Automation

Reports & Dashboards

Data Management

Tools

Tableau

Snowflake

Entra ID SSO

Agentforce

Job description

Job Description: Salesforce Administrator Health Cloud

Role Overview

We are looking for an experienced Salesforce Administrator with strong hands‑on expertise in Salesforce platform administration and Health Cloud. The candidate will be responsible for managing day‑to‑day Salesforce operations, platform configuration, security, automation, reporting, data quality, user support, and release coordination.

The role requires an independent administrator who can manage the Salesforce environment as the primary internal administrator while collaborating closely with an external implementation partner, infrastructure teams, and Salesforce support.

Key Responsibilities

1. User and Access Management

• Create, deactivate, and manage Salesforce users.
• Assign licenses, roles, profiles, permission sets, and access permissions.
• Coordinate with the infrastructure team for Microsoft Entra ID Single Sign-On (SSO).

2. Salesforce Configuration

• Configure standard and custom objects, fields, page layouts, record types, validation rules, and Lightning pages.
• Maintain platform configurations in accordance with business requirements and Salesforce best practices.

3. Automation and Workflow Management

• Build and maintain Salesforce Flows, approval processes, notifications, and other declarative automation.
• Monitor automation failures and troubleshoot configuration‑related issues.

4. Data Management

• Perform data imports, updates, cleansing, and deduplication.
• Maintain data accuracy, consistency, and integrity.
• Support Salesforce‑to‑Snowflake data integration activities.

5. Reports and Dashboards

• Create and maintain operational reports, dashboards, and scheduled reports in Salesforce and/or Tableau.
• Provide actionable insights to support business operations.

6. User Support and Training

• Troubleshoot Salesforce issues and resolve user requests.
• Provide guidance and training to improve user adoption and platform utilization.

7. Security and Governance

• Maintain organization‑wide defaults, sharing settings, field‑level security, login controls, and access governance.
• Support audit requirements and ensure compliance with internal security policies.

8. Release and Change Management

• Coordinate sandbox management, testing, deployments, and release activities.
• Maintain configuration documentation and change records.

9. Platform Monitoring and Integration Support

• Monitor storage, license utilization, platform usage, automation failures, and overall platform health.
• Manage connected apps and integration users.
• Coordinate technical issues with the implementation partner and Salesforce support teams.

Mandatory Skills and Qualifications

• 7–10 years of overall hands‑on Salesforce experience, with strong dedicated administration experience.
• Mandatory hands‑on experience in Salesforce Administration and Health Cloud.
• Strong knowledge of user management, access controls, platform configuration, declarative automation, reporting, and data management.
• Experience with Salesforce security, governance, release management, and production support.
• Ability to work independently as the primary internal Salesforce Administrator.
• Strong communication, troubleshooting, coordination, and stakeholder management skills.

Good to Have

• Hands‑on exposure to Agentforce.
• Experience with Salesforce‑to‑Snowflake integration.
• Familiarity with Tableau reporting and Microsoft Entra ID SSO.
• Salesforce Administrator or Health Cloud‑related certifications.