Sales Support Specialist

Maersk; Pune District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Maersk is seeking a sales professional in Pune, India, responsible for overall sales relationships and a small customer portfolio. You will support sales administration, manage emails, and coordinate with internal teams to deliver customer value.

The role emphasizes responding to customers per business requirements, analyzing segments to sustain volumes, and identifying opportunities to increase share of wallet, while maintaining accurate CRM records.

Qualifications

• 3-6 years of experience in front line sales from shipping industry.
• Excellent communication skills.
• Any graduate.

Responsibilities

• Provide support for sales administration and transactional activities related to sales.
• Support the team by managing email communications and internal cases received from customers and stakeholders, including Customer Success Partners, Sales Representatives, Sales Managers, Sales Operations, Disputes, and CX teams.
• Respond to customers in line with business requirements. Analyze various segments to sustain volumes and identify opportunities to increase share of wallet.
• Coordinate with internal teams to ensure effective collaboration and deliver solutions aligned with customer and segment needs.
• Engage effectively with frontline sales and other stakeholders to drive collaboration and ensure quick resolution of issues.
• Analyze customer feedback from multiple channels to identify improvement areas and implement solutions.
• Maintain accurate records in systems related to sales activities, ensuring correct and consistent data management.

Skills

Frontline sales

Excellent communication

Shipping industry

Education

Any graduate

Job description

Has overall sales responsibility for customer relationships and
performance of a small customer portfolio.

Introduction:

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we offer:

Impact: Your work will directly contribute to the success of our global operations.

Opportunity: Maersk provides ample opportunities for growth and development, both professionally and personally.

Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies.

Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices.

Work-Life Balance: We value work-life balance and offer flexible working arrangements to support our employees.

Responsibilities

Provide support for sales administration and transactional activities related to sales.

Support the team by managing email communications and internal cases received from customers and stakeholders, including Customer Success Partners, Sales Representatives, Sales Managers, Sales Operations, Disputes, and CX teams.

Respond to customers in line with business requirements. Analyze various segments to sustain volumes and identify opportunities to increase share of wallet.

Coordinate with internal teams to ensure effective collaboration and deliver solutions aligned with customer and segment needs.

Engage effectively with frontline sales and other stakeholders to drive collaboration and ensure quick resolution of issues.

Analyze customer feedback from multiple channels to identify improvement areas and implement solutions.

Maintain accurate records in systems related to sales activities, ensuring correct and consistent data management.

Required skills

3- 6 years of experience in front line sales from shipping industry.

Excellent communication skills

Any graduate.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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