Sales Support Specialist

A.P. Moller - Maersk; Maharashtra; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Impact

Growth opportunities

Innovation

Global exposure

Work-life balance

Job summary

Maersk in India is seeking a sales support professional to handle customer relationships and a small portfolio. You will provide sales administration support, manage email communications, and coordinate with Sales, CX and Finance teams to resolve issues and maintain data accuracy.

The role requires 3–6 years in frontline sales within shipping, strong communication, and a graduate degree. The position emphasizes collaboration, process efficiency, and growth within a global logistics leader.

Qualifications

• 3–6 years of frontline sales experience in shipping.
• Excellent communication skills.
• Graduate degree or equivalent.

Responsibilities

• Provide support for sales administration and transactional activities related to sales.
• Manage email communications and internal cases from customers and stakeholders.
• Respond to customers and analyze segments to sustain volumes and increase share of wallet.
• Coordinate with internal teams to ensure collaboration and deliver solutions.
• Engage with frontline sales and stakeholders to drive collaboration and quick resolution of issues.
• Analyze customer feedback to identify improvements and implement solutions.
• Maintain accurate records in sales systems.

Skills

Front-line sales

Shipping industry experience

Excellent communication

Education

Graduate

Job description

Has overall sales responsibility for customer relationships and performance of a small customer portfolio.

Introduction

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we offer

• Impact: Your work will directly contribute to the success of our global operations.
• Opportunity: Maersk provides ample opportunities for growth and development, both professionally and personally.
• Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies.
• Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices.
• Work-Life Balance: We value work-life balance and offer flexible working arrangements to support our employees.

Responsibilities

• Provide support for sales administration and transactional activities related to sales.
• Support the team by managing email communications and internal cases received from customers and stakeholders, including Customer Success Partners, Sales Representatives, Sales Managers, Sales Operations, Disputes, and CX teams.
• Respond to customers in line with business requirements. Analyze various segments to sustain volumes and identify opportunities to increase share of wallet.
• Coordinate with internal teams to ensure effective collaboration and deliver solutions aligned with customer and segment needs.
• Engage effectively with frontline sales and other stakeholders to drive collaboration and ensure quick resolution of issues.
• Analyze customer feedback from multiple channels to identify improvement areas and implement solutions.
• Maintain accurate records in systems related to sales activities, ensuring correct and consistent data management.

Required Skills

• 3- 6 years of experience in front line sales from shipping industry.
• Excellent communication skills
• Any graduate.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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