Sales Support Manager

DHL; Mumbai; Sur place; Confidential; Plein temps

Résumé du poste

Blue Dart Express Limited, part of the DHL Group, is seeking a Manager–Sales Support at our Mumbai regional office. The role oversees end-to-end billing, invoicing, and collections coordination for branch customers, acting as the bridge between Sales, Finance, and Customers to ensure timely revenue realization and smooth dispute resolution.

You will drive process discipline and continuous improvement in a high-volume logistics environment.

Qualifications

• Graduate in Commerce or Business Administration; MBA preferred.
• 2–4 years experience in billing, invoicing, collections, or sales support.
• Exposure to logistics / courier / B2B services preferred.

Responsabilités

• Billing & invoicing management: coordinate with branch finance and accounts teams; validate invoices; customize as per agreements; dispatch on time.
• Collections & receivables management: work with sales to ensure timely collections; follow up on delayed payments; track aging; improve DSO at branch level.
• Customer query & dispute resolution: resolve billing disputes with finance and sales; ensure closure before due dates; maintain proactive communication.
• Reporting & governance: maintain billing, dispatch, and collection MIS; share reports with leadership; ensure SOP/audit compliance.
• Sales & branch coordination: align billing cycles with contracts; onboard customers from billing readiness; coordinate across functions.
• Process discipline & continuous improvement: follow SOPs; identify recurring issues; suggest improvements; support automation initiatives.

Connaissances

Attention to detail

Stakeholder management

Customer orientation

Problem solving

Timeliness

Formation

Graduate in Commerce / Business Administration

MBA preferred

Outils

MS Excel

ERP / billing systems

Billing software

Description du poste

Manager - Sales Support

Location: Mumbai, Mahārāshtra, India

Category: Sales and Business Development

Job Information

• Job Title: Manager–Sales Support
• Function: Sales
• Reports To: Accounts Manager
• Location: Regional Office
• Travel Required: 25% 50% 75%

About Blue Dart Express Limited

Blue Dart Express Limited, a listed company, isa leader in courier, integrated air express package distribution, and eCommerceinSouthAsia, offering a wide range of logistics solutions. Founded in 1983,it is recognised for reliable,time-bound,andsecuredeliveryservicesacross55,000+locationsinIndiaaswellasinternationally.Itscompetenciesspan acrossevaluationandcontracting,planningandtransition,deliveryandexecution,and specificservicecapabilities.We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-pacedlogisticsenvironment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May2004.

Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader’s network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder.

We are proud to be consistently ranked among India’s 100 Great Places to Work, combining it with DHL Group’s Top Employer certification. Being an Employer of Choice is not just a goal; it’s a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet BlueDarter with honour.

If you are looking to join a purpose-led, people-first company that shapes India’s supply chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and a strong culture of recognition.

Position Overview

The Manager–SalesSupport is responsible for managing end-to-end billing, invoicing, and collections coordination for branch customers, ensuring accuracy, timeliness, and adherence to contractual and company guidelines.

The role acts as a key interface between Sales, Finance, and Customers to ensure smooth revenue realization, effective dispute resolution, and strong process discipline at the branch level.

Job Purpose

To ensure accurate and timely billing, efficient collections follow-up, and resolution of customer billing queries, thereby supporting revenue realization, improving receivables performance, and enhancing customer experience.

Key Roles & Responsibilities

Billing & Invoicing Management

• Coordinate with Branch Finance & Accounts teams for timely bill generation
• Validate accuracy of invoices as per contractual terms and company norms
• Ensure customization of invoices as per customer agreements
• Ensure timely dispatch of invoices to customers

Collections & Receivables Management

• Work closely with Sales teams to ensure timely collections
• Follow up on pending, short, or delayed payments
• Track receivables ageing and escalated as per timelines
• Support improvement of DSO at branch level

Customer Query & Dispute Resolution

• Coordinate with Finance and Sales teams to resolve billing disputes
• Ensure closure of disputes before payment due dates
• Maintain proactive customer communication

Reporting & Governance

• Maintain billing, dispatch, and collection MIS
• Share reports with Branch Finance and Sales leadership
• Ensure adherence to SOPs, audit, and documentation standards

Sales & Branch Coordination

• Align billing cycles with contractual agreements
• Support onboarding of customers from billing readiness perspective
• Ensure coordination across Sales, Operations, and Finance

Process Discipline & Continuous Improvement

• Adhere to defined SOPs and processes
• Identify recurring issues and highlight to supervisor
• Suggest improvements to enhance accuracy and turnaround time
• Support automation and process improvement initiatives
• Apply learning from errors and audit observations

People & Team Support

• Provide operational guidance to branch sales teams
• Ensure process adherence and performance discipline
• Support manpower planning inputs where required

Qualifications & Experience

Education

• Graduate in Commerce / Business Administration
• MBA preferred

Experience

• 2-4 years
• Experience in billing, invoicing, collections, or sales support roles
• Exposure to logistics / courier / B2B services preferred

Skills & Capabilities

Technical Skills

• Understanding of billing and invoicing processes
• Knowledge of receivables and collections management
• Proficiency in MS Excel and reporting tools
• Familiarity with ERP/billing systems

Key Competencies

• Attention to detail
• Strong coordination and stakeholder management
• Customer orientation
• Problem-solving approach
• Ability to work under timelines

Key Performance Indicators

Billing Timeliness % invoices generated and dispatched within timelines

Billing Accuracy Number of billing errors /rework cases

Collections Efficiency % collections achieved within due dates

Receivables Control Reduction in overdue receivables / ageing

Dispute Resolution Turnaroundtimeforclosureofbillingissues

Reporting & Compliance Accuracy and timeliness of MIS

Stakeholder Coordination Feedback from Sales / Finance teams

Process Improvement & Discipline Reduction in recurring errors; adherence to SOPs

Why join DHL Blue Dart?

When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—you deliver excellence, innovation, and opportunity every day.

Here’s what makes us stand out:

• Great Place to Work Certified - a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.
• Competitive pay and performance-linked rewards that truly recognise your impact.
• Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.
• Best-in-class benefits - from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
• A culture that celebrates diversity, innovation, and bold thinking - where your voice is heard and your contributions matter.
• Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.
• The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose.

This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader - but a Great Place to Work. Come grow with us.

Disclaimer

At BlueDart Express Limited, all recruitment is conducted through a fair, transparent, and merit-based process aligned with our commitment to Human Rights and Diversity, Equity, Inclusion & Belonging (DEIB).

BlueDart does not request or accept any fees, deposits, or payments from candidates at any stage of the recruitment onboarding process. Any such request is fraudulent and unauthorized.

BlueDart shall not be responsible for any loss arising from such fraudulent activity. For verification,candidatesmaywrite to [e-mail].