Sales Support Executive - CP

Blue Dart; Delhi; On-site; INR 400,000 - 650,000; Full time

Benefits offered by this job

Comprehensive medical cover

Financial wellness benefits

Generous time off

Job summary

Blue Dart is seeking a Senior Staff– Sales Support to manage billing, invoicing, and collections for the branch. You will ensure accurate processing of invoices, interact with customers for payment follow-ups, and coordinate with internal teams to resolve disputes or discrepancies.

The role emphasizes close collaboration with Finance and Sales, ensuring timely payments, customized bills per contracts, and adherence to Blue Dart norms. A 1–3 year background in billing within logistics is ideal.

Qualifications

• Graduate degree in Commerce, Finance, Business Administration, or a related field.
• 1–3 years of experience in billing, accounts, sales support, or financial operations.
• Hands-on experience in handling invoices, payments, and customer follow-ups for collections.
• Experience in logistics, courier, or supply chain industry preferred.

Responsibilities

• Coordinate with Branch Finance & Accounts Team for timely generation of bills for branch customers.
• Verify all bills and invoices for accuracy as per Blue Dart norms before forwarding to clients.
• Ensure timely dispatch of bills to customers and follow up for receipt confirmation.
• Customize bills as per required formats, contractual terms, and customer-specific needs.
• Resolve billing-related queries and disputes with finance teams before payment date.
• Support the sales team in ensuring timely collections from customers by following up on outstanding payments.
• Follow up with customers on pending or partial payments to ensure timely resolution.
• Report invoices dispatched and cheque collection details to Branch Finance & Accounts Teams.

Skills

Attention to Detail

Customer Focus

Analytical Thinking

Communication & Negotiation

Education

Graduate degree in Commerce/Finance/Business Administration

Billing/Accounting certifications (advantage)

Tools

MS Excel

Accounting software

CRM systems

Job description

Job Title

Senior Staff– Sales Support

Function

Commercial - Sales Support

Reports To

Manager - Business Development

Location

CP

Travel Required

25% ☐ 50% ☐ 75% ☐

About DHL Blue Dart Express India:

Blue Dart Express Limited, a listed company, isa leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range oflogisticssolutions.Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities.We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-pacedlogisticsenvironment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004.

Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division,leveragingthis globallogisticsleader’s network across 220 countries and territories to provide comprehensive express andlogisticssolutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grownlogisticsplayer with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder.

We are proud to be consistently ranked amongIndia’s Top 100 Great Places to Work, combining it with DHL Group’s Top Employer certification. Being anEmployer of Choiceis not just a goal;it’sa fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet "Blue Darter" with honour.

If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety,Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.

Position Overview:

The Executive – Sales Support is responsible for managing the billing and invoicing activities within the branch. The role also includes following up on timely collections from customers as per contractual terms and conditions and addressing any queries related to billing and payments. The incumbent will ensure accurate processing of invoices, customer interactions for payment follow-ups, and coordination with internal teams to resolve disputes or discrepancies.

Job Purpose:

This role focuses on ensuring the efficient management of billing and invoicing processes, ensuring timely collections, and maintaining strong coordination with finance and sales teams to drive accurate financial reporting and customer satisfaction.

Key Roles & Responsibilities:

Operational Responsibilities

• Coordinate with the Branch Finance & Accounts Team for timely generation of bills for branch customers.
• Verify all bills and invoices to ensure accuracy as per Blue Dart norms before forwarding them to clients.
• Ensure timely dispatch of bills to customers as per schedule and follow up for confirmation of bill receipt.
• Customize bills as per required formats, contractual terms, and customer-specific needs.
• Work closely with finance teams to resolve any billing-related queries and disputes before the payment date.
• Support the sales team in ensuring timely collections from customers by following up on outstanding payments.
• Follow up with customers in cases of pending, short, or partial payments to ensure timely resolution.
• Report invoices dispatched and cheque collection details to the Branch Finance & Accounts Teams on a regular basis.

People Responsibilities

• Provide guidance and support to employees within the branch sales team to help them manage customer relationships effectively.
• Ensure that the sales team in the branch is adequately staffed as per manpower requirements.

Qualifications & Experience:

Education:

• Graduate degree in Commerce, Finance, Business Administration, or a related field.
• Additional certifications in Billing, Accounting, or Financial Management will be an advantage.

Experience:

• 1-3 years of experience in billing, accounts, sales support, or financial operations, preferably in the logistics, courier, or supply chain industry.
• Hands-on experience in handling invoices, payments, and customer follow-ups for collections.

Skills & Capabilities:

Technical Skills:

• Strong knowledge of billing and invoicing processes, financial reporting, and account reconciliation.
• Proficiency in MS Excel, accounting software, and CRM systems.
• Understanding of financial compliance related to payments and collections.

Key Competencies:

• Attention to Detail: Ability to ensure accuracy in billing and financial reporting.
• Customer Focus: Strong follow-up skills to ensure timely payments and dispute resolution.
• Analytical Thinking: Ability to analyse financial data and identify discrepancies.
• Communication & Negotiation: Strong ability to interact with customers for collections and issue resolution.

Key Performance Indicators:

KRAs

KPIs

Timely completion of billing and invoicing processes

Adherence to defined timelines for billing at the branch

Timely dispatch of invoices to customers

Accuracy in collating billing data and customization as per contracts

Accuracy in billing and customization

Error-free invoices generated, and minimal corrections required

Instances of incorrect invoice customization as per customer contract

Timely receipt of payments from customers

Percentage of payments received within defined timelines

Ensure performance-driven culture

Adherence to performance management system timelines and guidelines

Why join DHL Blue Dart?

When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence, innovation, and opportunity every day.

Here’s what makes us stand out:

• Great Place to Work Certified—a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.
• Competitive pay and performance-linked rewards that truly recognize your impact.
• Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.
• Best-in-class benefits—from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
• A culture that celebrates diversity, innovation, and bold thinking—where your voice is heard and your contributions matter.
• Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.
• The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose.

This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader—but a Great Place to Work. Come grow with us.

Disclaimer:

At Blue Dart Express Limited, all recruitment is conducted through a fair, transparent, and merit-based process aligned with our commitments to Human Rights and Diversity, Equity, Inclusion & Belonging (DEIB).

Blue Dart does not request or accept any fees, deposits, or payments from candidates at any stage of the recruitment or onboarding process. Any such request is fraudulent and unauthorized.

Blue Dart shall not be responsible for any loss arising from such fraudulent activity. For verification, candidates may write to [e-mail].