Sales Specialist - DACH

Grand Metropolitan Hotels; Gurugram District; On-site; INR 350,000 - 650,000; Full time

Job summary

Grand Metropolitan Hotels is seeking a German-speaking Sales Support professional to handle inquiries and support requests for the DACH region. You will prepare tailored proposals, collaborate with the DACH sales team, and maintain CRM data for pipeline visibility.

The role requires 3+ years in sales support within hospitality, fluent German and English, and strong MS Office and Salesforce skills. You will coordinate meetings, analyze market trends, and assist onboarding of new properties in the

Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, Marketing, or a related field.
• Minimum of 3 years of experience in a sales support or administrative role, preferably within hotel management or hospitality.
• Fluent in German and English (written and spoken) to effectively communicate with DACH clients and internal teams.
• Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for sales inquiries and support requests from the DACH region, ensuring timely and professional responses.
• Assist in the preparation of sales proposals, presentations, and contracts tailored to the specific needs of hotel owners and investors in the DACH market.
• Collaborate with the DACH sales team to develop and implement targeted sales strategies that align with Grand Metropolitan's global objectives.
• Maintain and update CRM systems with accurate client information, sales activities, and pipeline progress for the DACH region.
• Conduct market research and analysis to identify new business opportunities and competitive trends within the German, Austrian, and Swiss hotel markets.
• Coordinate and schedule meetings, site visits, and virtual presentations for the DACH sales team with prospective clients.
• Generate regular sales reports and performance analyses to track progress against targets and identify areas for improvement.
• Support the onboarding process for new hotel properties within the DACH portfolio, ensuring all sales-related documentation and information are accurately managed.
• Act as a liaison between the DACH sales team and other internal departments, including marketing, operations, and finance, to ensure cohesive client support.
• Participate in industry events, trade shows, and networking opportunities as required to represent Grand Metropolitan in the DACH region.

Skills

German language

English language

CRM Software (Salesforce)

Microsoft Office

Education

Bachelor's degree in Business Administration, Hospitality Management, Marketing, or related field

Tools

Salesforce CRM

MS Office

Job description

Responsibilities

• Serve as the primary point of contact for sales inquiries and support requests from the DACH region, ensuring timely and professional responses.
• Assist in the preparation of sales proposals, presentations, and contracts tailored to the specific needs of hotel owners and investors in the DACH market.
• Collaborate with the DACH sales team to develop and implement targeted sales strategies that align with Grand Metropolitan's global objectives.
• Maintain and update CRM systems with accurate client information, sales activities, and pipeline progress for the DACH region.
• Conduct market research and analysis to identify new business opportunities and competitive trends within the German, Austrian, and Swiss hotel markets.
• Coordinate and schedule meetings, site visits, and virtual presentations for the DACH sales team with prospective clients.
• Generate regular sales reports and performance analyses to track progress against targets and identify areas for improvement.
• Support the onboarding process for new hotel properties within the DACH portfolio, ensuring all sales-related documentation and information are accurately managed.
• Act as a liaison between the DACH sales team and other internal departments, including marketing, operations, and finance, to ensure cohesive client support.
• Participate in industry events, trade shows, and networking opportunities as required to represent Grand Metropolitan in the DACH region.

Requirements

• Bachelor's degree in Business Administration, Hospitality Management, Marketing, or a related field.
• Minimum of 3 years of experience in a sales support or administrative role, preferably within the hotel management or hospitality industry.
• Fluent in German and English (written and spoken) to effectively communicate with DACH clients and internal teams.
• Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and interpersonal skills, with a professional and client-centric approach.
• Demonstrated ability to work independently and as part of a diverse, international team.
• Nice to have:
• Previous experience working with clients or markets in the DACH region.
• Familiarity with hotel property management systems (PMS) or revenue management software.
• Understanding of the hotel investment landscape and bespoke management services.
• Additional language proficiency, particularly French or Italian.