Sales Rep (Territory Business Executive)

Novartis AG; Tamil Nadu; On-site; INR 400,000 - 600,000; Full time

Job summary

Novartis Healthcare Private Limited in India seeks a Sales Representative (Territory Business Executive) to drive field-facing customer interactions and sales performance. You will identify high-potential customers, build strong relationships, and deliver value-based conversations with healthcare professionals and stakeholders.

The role emphasizes ethical engagement, data-informed decision making, and cross-functional collaboration to support patient outcomes while achieving territory growth

Qualifications

• Prioritize high-potential customers using data-driven insights.
• Build and sustain relationships with HCPs and stakeholders.
• Deliver value-based conversations to support sales growth within ethical guidelines.

Responsibilities

• Identify high-potential customers and unlock sales opportunities.
• Drive sales performance through superior customer experiences.
• Engage and build relationships with HCPs.
• Conduct value-based discussions to understand challenges and opportunities.
• Personalize customer engagement across channels.
• Collaborate with cross-functional teams to execute territory plans.

Skills

Data analysis

Relationship building

Customer engagement

HCP engagement

Job description

Sales Rep (Territory Business Executive)

Job ID REQ-10089518

Oct 12, 2026

India

Summary

-The Sales Representative is a leading driver of our customer interactions and sales performance They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner.

About the Role

Key Responsibilities:

• Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions.
• Drive sales performance through the skilful orchestration of positive customer experiences
• Engage and Build Relationships.
• Engage in value-based conversations (in-person and virtually) to understand critical customer challenges, decision-drivers, pain points and opportunities.
• Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels.
• Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis
• Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment.
• Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time).
• Develop Deep Customer Insights and Understanding -Gather insights on the customer’s business to uncover what is important to them.
• Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations -Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans.
• Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans.
• Deliver Value to Customers and Patients -Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs.
• Act as a trusted partner to the customer for the purpose of helping them run their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; position themselves to create value-add solutions.
• Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent.
• When facing ethical dilemmas, do the right thing and speak up when things don't seem right. Live by Novartis Code of Ethics and Values and Behaviors.
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.
• Distribution of marketing samples (where applicable)
• To be populated at local level, based on the guidance that will follow from IMI Field Engagement Performance Management Council outcomes.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

IN10 (FCRS = IN010) Novartis Healthcare Private Limited

Functional Area Sales

Job Type Full time

Employment Type Regular (Sales)

Shift Work No

Accessibility and accommodation

Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [e-mail] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.