Sales Process Lead

United States Digital Space LLC; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

United States Digital Space LLC in Pune, India is seeking a Sales Process Lead to optimize global sales operations, documenting, analyzing, and redesigning workflows, leveraging Salesforce and other tools to drive revenue growth and sales productivity. You will collaborate with cross-functional teams, manage multiple projects, and translate technical content for sales audiences.

The role requires 5+ years in operations or sales analytics, with 3+ years in sales operations, and a proactive,

Qualifications

• 5+ years of combined operations or technology experience.
• 3+ years in a sales operations role focused on process and system improvements.
• Working knowledge of Salesforce and sales tools.
• Experience building and using agentic-prompts to automate GTM workflows.
• Strong communication and project management skills.
• Strong analytical skills with ability to present complex information clearly.

Responsibilities

• Document, analyze, design and optimize business processes to improve sales efficiency.
• Analyze existing sales workflows to document, identify and manage areas for process optimization.
• Define and implement process improvement methodologies and frameworks.
• Drive and manage multiple projects with cross-functional teams across sales and marketing operations, and Business systems (IT).

Skills

Sales operations

Process optimization

Data analysis

Project management

Cross-functional collaboration

Tools

Salesforce

6Sense

Clari

Looker

Tableau

PowerBI

Job description

the company helps people stay better connected with the things they love. the company’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. the company’s customers include many of the world’s most prominent companies, including "GitHub", "Yelp", "Paramount", and "JetBlue".

We're building a more trustworthy Internet. Come join us.

The Sales Process Lead will be part of the company’s Global Sales Operations team, responsible for managing and documenting global sales process frameworks. This role will be a key contributor to the Sales Strategy & Operations team, reporting to the Sr. Manager, Global Sales Strategy & Operations, based out of our India office.

This role will collaborate closely with the Sr. Director of Sales Strategy & Operations to tackle complex operational business challenges to enhance revenue growth and sales productivity. They will do this by analyzing, mapping and optimizing the entire sales cycle. They will utilize data from CRM systems (Salesforce) and other sales tools to identify bottlenecks and implement efficient processes.

They will also engage with cross-functional teams across Tier 1 Sales Support, Field, Channel and SE operations, Marketing operations, and IT Business Systems teams to manage key process related projects.

The perfect candidate for this role is a self-starter, who can effectively manage multiple projects and translate process or technical content for sales audience consumption. They will have a solid understanding of Sales as a business function, with a minimum 3-5 years experience either in Sales operations role or sales/business process analysis roles in high-tech or SaaS based companies. They will have extensive working knowledge of Salesforce CRM and key sales processes across Lead to Cash including: Leads, Account management, Opportunity management, Configure-Price-Quote (CPQ), Order to Cash.

They will also have a foundation in analytical and problem solving skills, able to compile basic data analysis using Excel or Google Sheets. Finally, they will have a sense of urgency in responding to Sales inquiries, to deliver a positive Sales support experience.

What You’ll Do:

• Responsible for documenting, analyzing, designing and optimizing business processes to improve the company’s sales team efficiency and productivity
• Analyze existing sales workflows to document, identify and manage areas for process optimization
• Define and implement process improvement methodologies and frameworks, where applicable.
• Drive and manage multiple projects with cross-functional teams across sales and marketing operations, and Business systems (IT).

What We’re Looking For:

• 5+ years of combined operations or technology business experience
• 3+ years specifically in a sales operations role with focus on process and system improvements
• Working knowledge of sales process and other process frameworks
• Working knowledge of Salesforce and other sales tools, to support their process expertise
• Experience building and using agentic-prompts to automate GTM and support workflows
• Strong communication and project management skills, with ability to manage multiple projects simultaneously
• Strong analytical skills with ability to present complex information in a clear and concise manner
• Proven ability to network and build strong relationships with peers and senior leaders
• We’ll be super impressed if you have experience in any of these:
  • Knowledge of other sales tools including 6Sense, Clari, and dashboards (Looker, Tableau or PowerBI)
  • Process methodologies such as Six Sigma, Lean
  • Applying AI to improve sales process, system and data analytics workflows and deliverables

Work Hours:

• This position will require you to work during scheduled hours from 2 pm - 11 pm (IST)
• Due to the global scope of this role, core business hours may extend to US, Europe and APJ friendly time-zones for some engagements

Work Location(s) & Travel Requirements:

This position is based out of our Pune, India office.

This position does not require travel, unless specified by your manager.

Why the company?

• We have a huge impact.the company is a small company with a big reach. Not only doour customershave a tremendous user base, but we also support a growing number ofopen source projects and initiatives.Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.
• We value diversity.Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.
• We are passionate.the company is chock full of passionate people and we’re not ‘one size fits all’. the company employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

*the company is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications.** All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.*

*Consistent with the Americans with Disabilities Act (ADA) and federal or state*