Sales Ops Program Mgr

NetApp; Bengaluru; Hybrid; INR 4,000,000 - 6,000,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

NetApp is seeking a Program Manager for the Install Base Excellence team in Bengaluru. You will plan and manage programs related to Renewals and Customer Success Data, enabling CSO AOP success and improving asset data quality across the organization.

You will drive data governance, standardization, and reporting, while partnering with cross-functional teams to optimize processes and tools in a hybrid working environment.

Qualifications

• 12+ years of individual contributor experience.
• Excellent written and verbal communication.
• Bachelor's Degree from an accredited college or university.
• Experience in developing programs that directly create customer satisfaction and loyalty.
• Renewal Quoting experience is required.
• PMP certification is a plus.

Responsibilities

• Drive asset lifecycle management, data accuracy, asset tagging, forecasting and lifecycle transitions; partner with IT and business teams to implement IB management strategies.
• Establish churn prevention and win-back programs; analyze customer consumption and growth trends to improve renewal outcomes.
• Standardize IB data management; identify reporting gaps, develop dashboards and scorecards for CS leadership.
• Optimize tools, processes and workflows to reduce cycle times and increase productivity across Data Programs.
• Design scalable business processes, workflows, and governance models to improve sales productivity and data quality.
• Lead data quality, governance, reporting accuracy, and scalability initiatives across IB Excellence programs.
• Align data processes with global CS objectives and develop measurement frameworks for business impact.
• Serve as primary support contact for Renewal Specialists on data, tools, and systems.

Skills

IB Management

Churn Prevention

Reporting Dashboards

Data Standardization

Process Improvement

Governance

Strategy Alignment

Program Management

Education

Bachelor's Degree

Renewal Quoting

PMP Certification

12+ years IC experience

Job description

Own Every Moment at NetApp

At NetApp, your ideas power innovation. We lead in intelligent data infrastructure - delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.

Own Every Moment at NetApp

Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins. Join teams that innovate to elevate, drive results, and excel together across every function.

Job Summary

The Install Base Excellence team is responsible for helping can help NetApp Customer Success Org to improve data quality, reduce downtime, and increase customer loyalty by providing visibility into a customer's assets through improving asset tracking, reducing churn, improving customer satisfaction & loyalty. As a Program Manager, you are responsible for planning and managing programs related to the Renewals AND Customer Success Data programs. The team is accountable of enabling success of CSO AOP for NetApp. This role is a pivotal role in driving transformational approach to IB Data operations.

Job Requirements

• Asset & Install Base (IB) Management: Drive asset lifecycle management, data accuracy, asset tagging, forecasting, and lifecycle transitions. Partner with IT and business teams to develop and implement IB management strategies. Enable stakeholder success through process guidance, training, and tool adoption.
• Churn Prevention & Customer Retention: Establish and manage churn prevention and win-back programs. Analyze customer consumption, asset utilization, and growth trends, providing actionable recommendations to improve renewal outcomes and customer retention.
• Reporting & Data Standardization: Standardize IB data management practices across the organization. Identify reporting gaps, develop dashboards and scorecards, and ensure consistent, high-quality reporting for Customer Success leadership.
• Continuous Improvement: Drive operational excellence by optimizing tools, processes, and workflows. Identify opportunities to eliminate manual effort, improve efficiency, reduce cycle times, and enhance productivity across Data Programs.
• Process Architecture & Transformation: Design and implement scalable business processes, workflows, and governance models. Recommend enhancements to policies, rules of engagement, and operational frameworks to improve sales productivity and data quality.
• Data Excellence & Governance: Lead initiatives focused on data quality, compliance, governance, reporting accuracy, and process scalability. Support pilots, standardization efforts, and continuous innovation across IB Excellence programs.
• Strategy Alignment: Align data processes and methodologies with global Customer Success objectives. Develop measurement frameworks to assess business impact and provide insights that drive strategic decision-making.
• Program Management & Operational Support: Act as the primary support contact for Renewal Specialists on data, tools, and systems. Partner with cross-functional teams to resolve operational issues, particularly during quarter-end cycles. Manage project plans, dashboards, resource tracking, status reporting, and key strategic initiatives.

Education

• A minimum of 12 years of experience as an individual contributor
• Excellent written and verbal communication skills.
• Bachelor's Degree from an accredited college or university, or equivalent work experience
• Experience in developing programs and processes that directly create customer satisfaction and loyalty.
• Renewal Quoting experience is a must
• PMP Certification is a plus

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one.