Sales Operations Senior Analyst

NTT DATA North America; Bengaluru; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

NTT DATA North America is seeking a responsible candidate for a role focused on converting complex information into actionable insights. You will manage research and analysis initiatives, ensuring high-quality delivery to Sales and GTM teams.

The ideal candidate has at least 4 years of experience in secondary research or market intelligence, along with strong analytical and communication skills. A Bachelor’s or Master’s degree in a relevant field is required.

Qualifications

• Minimum 4 years of experience in secondary research, client insights, or market intelligence.
• Strong understanding of business-technology linkages.
• Proven ability to track and communicate business impacts.
• Excellent analytical and storytelling skills.

Responsibilities

• Conduct in-depth secondary research for client intelligence outputs.
• Manage day-to-day research operations and project tracking.
• Ensure insights are structured and outcome-oriented.
• Lead continuous improvement in research quality.

Skills

Secondary research

Client insights

Market intelligence

Analytical skills

Microsoft Office

Communication skills

Multitasking

Education

Bachelor’s or Master’s degree in Business, Economics, Management, or related discipline

Tools

PowerPoint

Excel

Word

Job description

Role Overview

Responsible for converting complex company, industry, and technology information into actionable insights that enable strategic account planning, pursuit excellence, and client engagement. This role demands deep expertise in secondary research, business-technology understanding, stakeholder management, and project delivery. The incumbent will lead research and analysis initiatives, ensuring the consistent delivery of high-quality client intelligence materials to Sales and GTM teams.

Key Responsibilities

• Research & Insight Generation – Conduct in-depth secondary research using company filings, investor presentations, earnings call transcripts, analyst reports (Gartner, McKinsey, IDC, etc.), and industry publications.
• Develop client intelligence outputs including company profiles, strategic assessments, financial analyses, and digital transformation narratives.
• Have a broad understanding of the enterprise IT landscape – such as cloud, digital and application services, data, AI, and related emerging technologies – to interpret business and technology linkages effectively.
• Identify CxO priorities, transformation themes, and whitespace opportunities aligned with NTT DATA’s service offerings.
• Ensure insights are structured, contextual, and outcome-oriented, supporting executive engagements and pursuit discussions.
• Project & Vendor Management – Manage day‑to‑day research operations, including task allocation, project tracking, and delivery governance.
• Oversee multiple concurrent assignments, ensuring projects are delivered ahead of or within agreed timelines.
• Maintain accurate documentation, trackers, and dashboards for visibility into project status and pipeline contribution.
• Process & Quality Excellence – Lead continuous improvement by refining templates, frameworks, and taxonomies to enhance insight quality and consistency.
• Leverage GenAI and automation tools to accelerate research efficiency and standardization.
• Ensure data accuracy, sourcing integrity, and adherence to NTT DATA’s compliance and confidentiality guidelines.
• Act as the final quality checkpoint, ensuring research outputs meet brand, tone, and analytical standards.

Required Skills & Competencies

• Minimum 4 years of experience in secondary research, client insights, or market intelligence within IT services, consulting, or business research domains.
• Strong understanding of the business side of technology – connecting enterprise IT priorities with business outcomes.
• Good grasp of the enterprise IT landscape to contextualize insights and opportunities effectively.
• Proven ability to track, quantify, and communicate the business impact of insights on pipeline and opportunity generation.
• Excellent analytical, writing, and storytelling skills with a sharp eye for data accuracy and executive relevance.
• Proficiency in Microsoft Office (PowerPoint, Excel, Word).
• Strong multitasking, prioritization, and communication skills with attention to detail and outcome orientation.

Qualifications

• Bachelor’s or Master’s degree in Business, Economics, Management, or related discipline.
• 4‑5 years of relevant experience in business research, client intelligence, or market analysis, preferably within IT services or consulting organizations.

Key Attributes

• Business-curious and insight-driven, with a strong grasp of technology’s role in driving enterprise transformation.
• High accountability and ownership of delivery quality and stakeholder outcomes.
• Structured thinker and effective communicator with excellent presentation skills.
• Collaborative mindset with the ability to influence across teams and geographies.
• Professional integrity and confidentiality in handling client-sensitive data.