Sales Operations Manager - Service Provider business

Cisco; Gurugram District; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Cisco is seeking an APJ Service Provider - Sales Operations Manager in Gurugram to lead revenue operations, governance, and analytics across Sales, Finance and Supply Chain. You will own funnel health, advisory insights, and incentive programs while collaborating with regional and global teams to accelerate Cisco's APJ growth.

The role emphasizes analytical rigor, cross-functional influence, and change management to support strategic GTM initiatives and system enhancements.

Qualifications

• 7+ years in a sales operations, program, project or functional management position.
• Strong analytical skills and financial acumen.
• Ability to develop and present data-driven business proposals.
• Knowledge of Cisco Sales Operations basics: tools, systems and process.
• Ability to interact with multiple cross functional teams; works with regional and global teams.

Responsibilities

• Funnel/Forecast process – track health of funnel and highlight risks; participate in commit cadence.
• Governance & cadence incl QBR, QBO, KPI tracking, account reviews and planning.
• Escalations/Commission issues – oversee and coordinate stakeholders to close issues.
• NYR governance across APJC including goal distribution and compensation alignment.
• Own compensation/SPIFF/Incentives/Sales recognition programs.
• Change management for GTM changes and NYR updates.
• Provide feedback on systems (Anaplan, SFDC) and drive adoption of tools.
• Identify sales operations improvement initiatives and actionable execution plans.
• AI-first mindset for automation and workflow improvements.
• Familiar with data analytics tools and AI tools like Claude, Github, CoPilot.

Skills

Analytical skills

Financial acumen

Cross-functional collaboration

Data-driven proposals

Program & project management

Stakeholder influence

Tools

Power BI

AI tools (Claude)

Job description

APJ Service Provider - Sales Operations Manager

What You’ll Do

You will be primarily responsible for sales operations activities working closely with multiple cross functional teams across Sales, Finance, Operations, Supply Chain etc.

You Shall Be Responsible For

• Funnel/Forecast process – Establish close interlocks with relevant teams to track health of funnel; Ensure funnel discipline; Highlight risks by monitoring large deals and be integral part of the commit call cadence
• Business governance & cadence incl QBR, QBO, KPI tracking, Account reviews, Account Planning etc
• Escalations / Commission Issues – Oversee & close any escalations/ Commission issues by connecting all relevant stakeholders; providing guidance, oversight to team
• NYR - Govern, Facilitate, Coordinate, Oversee the NYR process across APJC across account transfer, goal-sheet target distribution, SHARE hierarchy, goaling & compensation (incl. KSO, SPIFFs) etc
• Complete ownership of all Compensation/SPIFF/Incentives/Sales recognition programs
• Change management - any operational implications because of GTM changes, NYR updates etc
• Responsible for providing feedback to relevant stakeholders on system improvements (incl. Anaplan, SFDC etc) and consequent adoption of tools across the sales operations community
• Responsible for identifying “sales operations improvement initiatives”; build actionable plans that can get executed, and directly lead specific initiatives
• AI-first mindset: Identify automation initiatives and workflow improvement ideas
• Familiar with data analytics tools + AI tools like Claude, Github, CoPilot etc

Align operations with Cisco's overall strategic priorities, provide feedback to leadership. Become a trusted advisor for the APJ SP Leadership Team; Support APJ SP Leadership in making critical business decisions providing solid fact-based analysis

Who You'll Work With

The APJC SPO team is responsible for business intelligence, growth identification, market and sales strategy, planning, field enablement and sales operations, with a scope of $8B in revenues. The team drives initiatives from conception to execution, fostering alignment across theatres, segments and functions, seeking excellence and consistency in management practices with the ultimate goal of accelerating Cisco's growth in APJC.

Who You Are

Critical personality attributes include – analytical skills, financial acumen, a hands-on, can-do attitude and a highly collaborative style. Ability to influence, collaborate with multiple cross-functional teams will determine success in the role.

The ideal candidate will have a combination of previous sales operational expertise, analytic horsepower, logical reasoning ability and ideally, an understanding of Cisco products and solutions.

Minimum Qualifications

• 7+ years in a sales operations, program, project or functional management position.
• High analytical skills, financial acumen
• Ability to develop & present strong data driven business proposals
• Knowledge of Cisco Sales Operations basics: Tools/Systems and Process
• Ability to interact with multiple cross functional teams; Works effectively with regional and global teams.
• Excellent program & project management skills
• Asia-Pacific regional experience desirable.
• Knows how to have fun.
• AI-first mindset: Identify automation initiatives and workflow improvement ideas
• Experience with tools like Power BI. Proficiency in AI tools like Claude etc

NOTE - NO RELOCATION OFFERED

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.