Operations Manager (Japanese Language Proficiency)

Cisco; Maharashtra; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Cisco’s Commerce Operations in India seeks an Operations Manager/Analyst to optimize, advise, and support sales and cross-functional teams. The role emphasizes operational engagement, governance, and process improvement, with required proficiency in Japanese for written and verbal communication.

You will lead weekly commits, collaborate with Sales, Channel, Engineering, Finance, IT, and Customer Service, drive automation, and guide deal integrity and bookings quality while advising on crediting

Qualifications

• Bachelor’s degree or equivalent.
• 7+ years of related experience in related field.
• Proficiency in Japanese is a must (written and verbal).
• Project Management Certificate is a plus.
• Knowledge of End‑to‑End (E2E) field operational processes.
• Experience working within a channel business structure.
• Proven ability to drive cross‑functional and/or global initiatives.
• Experience leading change management in environments undergoing significant business transformation.
• Advantageous experience: Cisco ordering/technology knowledge (product, services, or software), sales operations (IT/sales environment), partner programs (incentives, pricing, rebates), and software operations/enterprise agreement deal structures.
• AI proficiency: demonstrated ability to use AI tools to enhance productivity; experience developing basic AI solutions is highly desirable.
• IT foundation: solid understanding of IT principles and infrastructure; programming knowledge is an advantage.

Responsibilities

• Attend forecast calls to identify and understand key priorities for the week, month, and quarter.
• Accountable for weekly commit operationalization, coordinating with cross‑functional teams (Sales, Channel, Engineering, Finance, IT, Customer Service) to track progress and drive required actions.
• Prepare "Sneak Peek" reports for the respective Theatre and Segment during critical period‑ends.
• Provide field/customer operations advisory, enablement, and change management regarding tools, policies, and processes.
• Offer supply chain consultation and constraint management.
• Provide consultation and operational design for complex hardware deals and deal assurance.
• Manage the quality of bookings and backlog management, including analysis and resolution.
• Conduct stakeholder operational business reviews.
• Advise sales teams on Cisco’s crediting and compensation policies, including system‑driven rules, bookings policies, offer types, and incentive program changes.
• Handle customer issues, including ownership at the executive level.
• Drive process automation and adoption of new solutions.
• Continuously learn about new business models, software, and acquisitions.

Skills

Japanese language proficiency

Stakeholder management

Cross-functional collaboration

Analytical thinking

Process improvement

Education

Bachelor’s degree or equivalent

Tools

Excel

PowerPoint

Job description

Meet The Team

The Operations Manager is a key member of Cisco’s Commerce Operations (CO) organization. CO provides operational engagement and advisory services to customers, partners, and sales teams across the commerce processes for Cisco’s products, services, and software businesses. The Operations Analyst works directly with sales and cross‑functional stakeholders to deliver world‑class operations management and advisory services. In this role, we are also looking for Japanese language skills; candidate is expected to have proficient Japanese communication (written and verbal).

Commit Management

• Attend forecast calls to identify and understand key priorities for the week, month, and quarter.
• Accountable for weekly commit operationalization, coordinating with cross‑functional teams (Sales, Channel, Engineering, Finance, IT, Customer Service) to track progress and drive required actions.
• Prepare "Sneak Peek" reports for the respective Theatre and Segment during critical period‑ends.

Business Partnership & Advisory

• Provide field/customer operations advisory, enablement, and change management regarding tools, policies, and processes.
• Offer supply chain consultation and constraint management.
• Provide consultation and operational design for complex hardware deals and deal assurance.
• Manage the quality of bookings and backlog management, including analysis and resolution.
• Conduct stakeholder operational business reviews.
• Advise sales teams on Cisco’s crediting and compensation policies, including system‑driven rules, bookings policies, offer types, and incentive program changes.
• Handle customer issues, including ownership at the executive level.

Process Improvement & Strategic Growth

• Proactively identify field challenges, gather feedback, and ensure closed‑loop resolution.
• Drive process and system automation by submitting change requests and collaborating with IT and process managers through implementation.
• Drive awareness and adoption of new solutions and enhancements.
• Commit to continuous self‑learning, particularly regarding new business consumption models, software, and acquisitions.

Minimum Qualifications

• Bachelor’s degree or equivalent.
• 7 plus years of related experience in related field.
• Proficiency in Japanese is a must (written and verbal).
• Project Management Certificate is a plus.
• Knowledge of End‑to‑End (E2E) field operational processes.
• Experience working within a channel business structure.
• Proven ability to drive cross‑functional and/or global initiatives.
• Experience leading change management in environments undergoing significant business transformation.
• Advantageous experience: Cisco ordering/technology knowledge (product, services, or software), sales operations (IT/sales environment), partner programs (incentives, pricing, rebates), and software operations/enterprise agreement deal structures.
• AI proficiency: demonstrated ability to use AI tools to enhance productivity; experience developing basic AI solutions is highly desirable.
• IT foundation: solid understanding of IT principles and infrastructure; programming knowledge is an advantage.

Preferred Qualifications

• Strong business acumen, planning, and organizational skills with the ability to meet tight deadlines.
• Proficiency in data analytics with the ability to translate data into business intelligence.
• Program management skills: ability to translate business objectives into actionable plans.
• Solution‑oriented approach: capable of identifying root causes and implementing necessary changes.
• Adaptability: thrives in a fast‑paced environment; demonstrates flexibility and a "take‑charge" demeanor.
• Relationship management: ability to build and manage relationships across internal and external teams.
• Communication: excellent presentation, interpersonal, and soft skills.
• Technical proficiency: advanced level of proficiency with Excel and PowerPoint.