Sales Operations Administrator

RWS; Maharashtra; On-site; INR 600,000 - 800,000; Full time

Job summary

RWS is seeking a highly organised Sales Operations Administrator to support day-to-day processes, maintain CRM data, and aid in orders, quotes and contracts. You will collaborate with Sales and cross-functional teams to ensure data accuracy and provide essential operational support.

In this role, you will help monitor reports and dashboards, drive CRM improvements, and contribute to the efficiency of sales operations. A focus on data quality and timely execution is essential to success.

Qualifications

• The candidate should have experience maintaining CRM data and supporting sales operations.

Responsibilities

• Support the creation and processing of sales orders, quotes and contracts, ensuring information is accurate and complete.
• Maintain data integrity within CRM systems by identifying and resolving data gaps and inconsistencies.
• Monitor sales operations reports and dashboards, track deal progress, follow up on purchase orders, and ensure CRM data accuracy.

Job description

We're looking for a highly organised and proactive Sales Operations Administrator to support the smooth running of our Sales Operations function.

You'll play a key role in supporting day-to-day Sales Operations processes, maintaining accurate CRM data, monitoring reports and dashboards, and supporting the processing of sales orders, quotes and contracts. Working closely with Sales and cross-functional teams, you'll help ensure teams have the data and operational support they need to succeed, while contributing to the continuous improvement of reporting, CRM processes and operational efficiency.

About Sales Operations

The Sales Operations Department provides operational and strategic support to global sales teams and is the critical link between sales and many cross-functional departments. The team works closely with many departments to ensure all activities are completed with a high degree of accuracy. The team has a reputation for high standards and high-quality data provision, and this reputation needs to be maintained at all times.

Key Responsibilities

• Support the creation and processing of sales orders, quotes and contracts, ensuring information is accurate and complete.
• Maintain data integrity within CRM systems by proactively identifying and resolving data gaps and inconsistencies.
• Monitor sales operations reports and dashboards, working with Sales teams to track deal progress, follow up on purchase orders, and ensure CRM data is accurate and complete.
• Create, maintain and enhance Salesforce reports and dashboards to provide actionable insights and support operational decision-making.
• Identify opportunities to improve reporting capabilities, CRM processes and sales operations efficiency, supporting the implementation of enhancements where appropriate.
• Provide general administrative support to Sales Operations, ensuring the effective delivery of day-to-day operational activities.

Skills & Experience

• Strong attention to detail with the ability to manage and maintain accurate data across multiple systems
• Proactive and organised approach, with the ability to manage multiple tasks and priorities in a fast-paced environment
• Strong time management skills, with the ability to meet deadlines and respond to changing business needs
• Ability to work both independently and collaboratively, demonstrating a flexible and adaptable mindset
• Effective communicator, confident in working with cross-functional teams and engaging with sales stakeholders to gather updates and drive data accuracy
• Experience supporting administrative processes within a sales or commercial environment, including order processing or deal support
• Commercial awareness and understanding of sales processes and operations
• Working knowledge of CRM systems (ideally Salesforce) and familiarity with sales technology platforms, including experience creating and modifying reports and dashboards to support sales performance, pipeline visibility and data quality.
• Strong analytical and problem-solving skills, with the ability to interpret data, identify trends and generate actionable insights to support business decision-making.
• Demonstrates a continuous improvement mindset and the ability to support the adoption of enhanced CRM processes, system configuration and ways of working.
• Educated to degree level or equivalent, ideally in a business-related discipline.

Life at RWS

If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you'll love life at RWS.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

RWS Values

Get the 3Ps right - Partner, Pioneer, Progress - and we'll Deliver together as RWS.

Recruitment Agencies:

RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.