Sales Officer - Institutional Sales - Mangalore

Dalmia Cement; Mangaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Dalmia Cement is seeking a Sales Professional to plan and execute activities to achieve the sales target, develop and manage institutional customers, and coordinate market visits and tele-calls to understand requirements. The role also focuses on collections, servicing the network, and tracking tenders for strategic growth.

The ideal candidate will coordinate with state head, logistics, and architects/engineers to ensure timely delivery and strong after‑sales support while gathering market

Responsibilities

• Planning & executing activities to achieve the sales target from State head & prepare action plan
• Develop & manage institutional customer & ensuring best in class & after sales service
• Planning days activities involving tele-calls to institutional customers determining their requirements & subsequently move for market visit for the day
• Market Visit- Gathering all information about institutional customer to be visited & informing them about our Brand and Product
• Responsible to put efforts for higher Net Cement Realization
• Responsible to engage dealers to avail max cash discount & putting strategies ensuring speedy recovery of outstanding payments
• Keeps track of payment from dealers. Puts continuous efforts to align them to avail cash discount. Educate about benefits & convert them to RTGS payment.
• Escalate unsolved issues w.r.t indenting agent commission ,supply issues, or any contingent issues to State head & ensure its timely redressal
• Provide market data w.r.t new projects, competitor prices, policies, systems.
• Responsible to develop & manage the network of architects, engineers, consultants etc.
• Closely coordinate with Specification team.
• Resolving queries of institutional customers, customer complaints (product related) & apprising state head /technical team ensuring prompt resolution with stipulated TAT.
• Closely coordinate with Logistics team, C&F ensuring timely delivery of materials.
• Proactively collect market information, competitor pricing, market trends, perception about our brand & its reach etc and apprising it to state head.
• Responsible to keep track of all tenders on float in the assigned area & coordinate with the state head IS, technical services for strategic support where ever required.
• Provides inputs, leads about new dealer dominated market with to Trade team.

Job description

Planning & Executing activities to achieve the Sales Target

1. Getting sales target (weekly/monthly/annually) from State head & prepare action plan
2. Develop & Manage Institutional customer & ensuring best in class & after sales service
3. Planning days activities involving tele-calls to institutional customers determining their requirements & subsequently move for market visit for the day.
4. Market Visit- Gathering all information about institutional customer to be visited & informing them about our Brand and Product.
5. Responsible to put efforts for higher Net Cement Realization.

Collection of outstanding payments

1. Responsible to engage dealers to avail max cash discount & putting strategies ensuring speedy recovery of outstanding payments
2. Keeps track of payment from dealers. Puts continuous efforts to align them to avail cash discount. Educate about benefits & convert them to RTGS payment.

Servicing The Network

1. Escalate unsolved issues w.r.t indenting agent commission ,supply issues, or any contingent issues to State head & ensure its timely redressal
2. Provide market data w.r.t new projects, competitor prices, policies, systems.
3. Responsible to develop & manage the network of architects, engineers, consultants etc.
4. Closely coordinate with Specification team.
5. Resolving queries of institutional customers, customer complaints (product related) & apprising state head /technical team ensuring prompt resolution with stipulated TAT.
6. Closely coordinate with Logistics team, C&F ensuring timely delivery of materials.

Market Intelligence

1. Proactively collect market information, competitor pricing, market trends, perception about our brand & its reach etc and apprising it to state head.
2. Responsible to keep track of all tenders on float in the assigned area & coordinate with the state head IS, technical services for strategic support where ever required.
3. Provides inputs, leads about new dealer dominated market with to Trade team.