Sales Manager-LFRMR

Idfc First Bank Limited; Varanasi; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Idfc First Bank Limited is seeking a Sales Manager - LFRMR to lead loan sourcing through Direct Sales Teams and dealership networks, while ensuring a high-quality loan portfolio. You will manage a team, maintain relationships, and align with regulatory guidelines to balance growth and risk.

The role emphasizes recruiting DSTs, driving disbursements, and collaboration with collections to minimize delinquencies, with a strong focus on customer service and process improvements.

Qualifications

• 0–2 years of relevant experience in retail banking.
• Graduate degree required; postgraduate preferred.
• Strong strategic and analytical thinking; effective communication and leadership skills.
• Understanding of digital banking and regulatory guidelines.

Responsibilities

• Recruitment and training of Direct Sales Teams (DSTs) and onboarding dealerships or stores.
• Source and manage business through DSTs and dealerships.
• Acquire new customers and ensure consistent loan disbursement volumes.
• Maintain a high-quality loan portfolio by minimizing delinquencies and rejections.
• Stay updated on retail asset products, operations, and market trends.
• Identify evolving market dynamics and develop channel development strategies.
• Deliver high-quality customer service and ensure customer satisfaction.
• Recommend improvements to sales processes and policies for efficiency.
• Collaborate with Collections to reduce net credit loss and delinquency rates.
• Collaborate with internal teams to support automation and digital initiatives.
• Contribute to growth targets by supporting strategic sales and service initiatives.

Skills

Strategic thinking

Analytical thinking

Communication skills

Team management

Relationship-building

Portfolio management

Regulatory compliance

Digital banking understanding

Integrity and execution

Education

Graduate in any discipline

Postgraduate qualification preferred

Job description

Job Requirements

About the Role

The SalesManager-LFRMR is responsible for sourcing loans through Direct Sales Teams (DSTs), and existing Dealerships or Stores, while building and maintaining a high-quality loan portfolio. This role involves managing a team, fostering strong relationships, and ensuring effective communication across various channels. The role holder must ensure strict adherence to internal policies and regulatory guidelines, balancing business growth with risk management to support the broader objectives of the bank.

Key Responsibilities

Primary Responsibilities

• Recruitment and training of DSTs and onboarding dealerships or stores.
• Source and manage business through DSTs and Dealerships
• Acquire new customers and ensure consistent loan disbursement volumes.
• Maintain a high-quality loan portfolio by minimizing delinquencies and rejections.
• Stay updated on retail asset products, operations, and current market trends.
• Identify evolving market dynamics and develop strategies for channel development and customer acquisition.
• Deliver high-quality customer service and ensure customer satisfaction.
• Recommend improvements to sales processes and policies to enhance operational efficiency and service quality.
• Work closely with Collection team to reduce net credit loss and delinquency rates.

Secondary Responsibilities

• Collaborate with internal teams to support automation and digital initiatives.
• Contribute to the bank’s growth targets by supporting strategic sales and service initiatives.

What We Are Looking For

Education

• Graduate in any discipline (Full-time).
• Postgraduate qualification is preferred.

Experience

• 0-2 years of relevant experience in retail banking,

Skills and Attributes

• Strong strategic and analytical thinking.
• Excellent communication, Team management, and relationship-building skills.
• Ability to drive business growth while maintaining portfolio quality and compliance.
• Understanding of digital banking.
• High level of integrity and execution orientation.