Sales Manager - Gold Loan

Yes Bank; Pune District, Mumbai; On-site; INR 700,000 - 980,000; Full time

Job summary

Yes Bank Ltd. invites a dynamic leader to head Gold Loan Sales for a clustered network of 45 branches. You will oversee a Direct Sales Team, drive customer acquisition, and ensure disbursements align with policy and targets.

You will partner with Branch Managers, set branch- and DST-level plans, coach the sales team on product features, sourcing channels, and sales conversions, while maintaining regulatory compliance and risk controls.

Qualifications

• Experience in retail lending or gold loan domain.
• Strong field sales and local market networking skills.
• Ability to manage and mentor a field sales team.

Responsibilities

• Drive gold loan business growth across 45 branches.
• Manage DST executives with branch-level targets.
• Coordinate with Branch Managers for lead handover and disbursement.
• Monitor performance and enforce policy adherence.
• Coach team on product features and sales techniques.
• Ensure timely disbursement and loan collection processes.

Job description

Role & responsibilities

The Gold Loan Sales team will be responsible for driving gold loan business growth across a cluster of 45 branches through effective management of dedicated Direct Sales Team (DST) executives. The role involves business planning, customer acquisition, achievement of disbursement and portfolio targets, team performance management, and development of local market sourcing channels. The Sales team will work closely with Branch Managers and other stakeholders to maximize business opportunities while ensuring adherence to the Banks approved credit policy, sourcing guidelines, operational procedures, and regulatory requirements.

Business Development & Customer Acquisition

Drive gold loan business growth across the assigned cluster of 45 branches and ensure achievement of business targets.

Develop branch-wise and DST-wise business plans covering sourcing, customer acquisition, disbursements, and portfolio growth.

Identify business opportunities through local market mapping, competitor analysis, customer segments, and potential sourcing channels.

Drive customer acquisition through field sales, local market activation, customer referrals, and other approved sourcing channels.

Monitor branch-wise business performance and implement corrective actions to address gaps against targets.

DST Team Management & Productivity

Manage, guide, and monitor dedicated DST executives mapped to individual branches, ensuring clear accountability for business generation.

Set individual targets and monitor performance through regular reviews of leads, customer meetings, applications, conversions, and disbursements.

Conduct regular field visits and accompany DST executives for customer meetings, market activation, and business development activities.

Coach team members on product features, customer engagement, sourcing techniques, sales conversion, and effective use of the Banks systems.

Driving productivity, discipline, and performance accountability across the team and support capability development.

Branch Coordination & Business Delivery

Work closely with Branch Managers and branch teams to develop and execute branch-specific gold loan business plans.

Ensure effective coordination between DST executives and branches for lead handover, customer appointments, application processing, and timely disbursement.

Resolve business-related bottlenecks affecting customer conversion and turnaround time in coordination with relevant stakeholders.

Build a collaborative operating model between the DST and branch teams to ensure seamless customer acquisition and fulfilment.

Review branch-wise performance and ensure that business opportunities generated by the DST are converted into disbursements.

Portfolio Servicing & Collections

Drive Team to Track loan repayment schedules, overdue accounts, renewals & top-up requests.

Influence team to follow up with customers for timely repayment and coordinate with the collections team for delinquent accounts.

Support loan closure, repayment reconciliation, and timely release of pledged gold upon fulfilment of applicable requirements.