Sales Manager - Current Account

Zoho; India; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Zoho is seeking a Senior Sales Manager – Current Account for Retail Branch Banking to drive growth and profitability of the current account portfolio across a defined region. You will lead a team of branch officers, expand the branch footprint, and ensure high-quality customer service with full P&L accountability.

You will identify high-potential markets, convert opportunities, monitor daily activity, train staff, and ensure activation of current account clients to meet float targets while

Qualifications

• 7+ years of relevant experience in sales within banking, preferably branch banking or current account acquisition.
• Strong leadership and people management skills.
• Excellent business communication and relationship-building abilities.

Responsibilities

• Lead, mentor, and manage a team of branch officers across the assigned branches.
• Identify and acquire potential customers for current accounts and asset products to generate fee-based revenue.
• Monitor daily sales calls to ensure adherence to the acquisition process and market coverage.
• Drive activation of current account clients and ensure float targets are met.
• Conduct regular product training to keep the team informed and up to date.
• Resolve customer queries and service issues promptly and effectively.
• Maintain staffing levels and manage team attrition while ensuring service standards.
• Evaluate growth strategies based on competitor analysis and customer feedback.
• Track business performance and align execution with the business plan.
• Recommend and implement process improvements across the branch network.
• Support employee engagement initiatives and foster a high-performance culture.

Skills

Leadership

Team management

Sales experience

Customer acquisition

Market analysis

Strategic thinking

Execution focus

Education

Graduate in any discipline

Job description

TheSeniorSales Manager–Current Accountis a key leadership role within theRetailBranch Bankingfunction. The role is responsible for driving the growth and profitability of thecurrent accountportfolio across a defined region. This includes expanding the branch footprint, increasing product penetration, and ensuring the delivery of high-quality customer service. The role bearerwill lead a team of branch officers, identify high-potential markets, and convert business opportunities into tangible results. With full P&L accountability, this role directly contributes to the strategic objectives of thebranch bankingbusiness.

Primary Responsibilities

• Lead, mentor, and manage a team of branch officers across the assigned branches.
  
• Identify and acquire potential customers for current accounts and asset products to generate fee-based revenue.
  
• Monitor daily sales calls to ensure adherence to the acquisition process and adequate market coverage.
  
• Drive activation of current account clients and ensure achievement of float targets.
  
• Conduct regular product training and refreshers to ensure the team is well-informed and up to date.
  
• Ensure timely and effective resolution of customer queries and service issues.
  
• Maintain optimal staffing levels and manage team attrition effectively.
  
• Ensure customer satisfaction by meeting service quality and delivery standards.
  
• Evaluate and refine growth strategies based on competitor analysis and customer feedback.
  
• Track business performance and ensure execution aligns with the defined business plan.
  

Secondary Responsibilities

• Recommend and implement process improvements to enhance service efficiency and quality across the branch network.
  
• Support employee engagement initiatives and foster a high-performance culture.
  

Requirements

Education

• Graduate in any discipline.
  

Experience

• Minimum of 7 years of relevant experience in sales within the banking industry, preferably in branch banking or current account acquisition.
  

Skills and Attributes

• Strong leadership and team management capabilities.
  
• Proven track record in sales and customer acquisition.
  
• Strategic thinking with a focus on execution and results.
  
• Ability to analyse market trends and competitor strategies.
  
• High customer orientation and service quality focus.
  
• Strong organizational and problem-solving skills.
  
• Ability to attract, retain, and develop high-performing talent.
  
• Fluent in English with strong business communication skills