Sales Manager

Burak Metering Pvt. Ltd.; Thane; On-site; INR 400,000 - 700,000; Full time

Job summary

Burak Metering Pvt. Ltd. is seeking a Service Manager to lead field service teams, coordinate flowmeter repairs and calibrations, and ensure high-quality customer support.

You will plan visits, manage technicians, and maintain detailed service records while identifying upgrade opportunities for existing clients. The role emphasizes strong leadership, customer retention, and cross-functional collaboration with production, R&D, and sales teams to deliver reliable service and minimize downtime for

Qualifications

• Experience with flowmeter systems and field service is preferred.
• Ability to plan service visits and coordinate technicians.
• Strong record-keeping and reporting skills.
• Excellent communication with customers and internal teams.

Responsibilities

• Solve customer complaints or requests about flowmeter repairs and recalibrations promptly.
• Organize and supervise service technicians visiting customer sites for repairs or maintenance.
• Schedule regular visits for recalibration, maintenance, or emergency repairs and track timing.
• Document all service work, repairs, complaints, and maintenance for clear customer histories.
• Educate team and customers on proper flowmeter use and maintenance.
• Identify upgrade opportunities and pass to the sales team.
• Ensure service meets standards for quality and reliability.
• Share trends and improvement suggestions with management.
• Maintain relationships with customers to encourage repeat service.

Skills

Troubleshooting & diagnostics

Team leadership

Calibration

Preventive maintenance

SLA management

Field service scheduling

Customer retention

Root cause analysis

Cross-functional communication

Job description

Salary - As per Industry Standards Job Type - Full Time

Key Responsibilities:Solve Customer Problems Quickly:Make sure all customer complaints or requests about flowmeter repairs and recalibrations are handled fast and correctly, so customers are happy and experience less downtime.Manage the Service Team:Organize and supervise the work of service technicians who visit customer sites for repairs or regular maintenance. Assign jobs and make sure everyone is doing their best work.Plan Service Visits:Schedule regular visits to customer locations for recalibration, maintenance, or emergency repairs, and keep track of what work is being done and when it needs to be done again.Keep Good Records:Record all service work, repairs, complaints, and maintenance so that you have a clear history for each customer and can spot repeating issues.Train Technicians and Customers:Teach your own team how to fix and maintain flowmeters and show customers the right way to use and care for them to reduce future problems.Identify New Business from Existing Clients:While servicing equipment, look for chances to suggest upgrades or new products that could help the customer, and pass these opportunities to the sales team.Make Sure Service is Top Quality:Regularly check that your service team is working efficiently and meeting company standards for good, timely, and reliable service.Give Feedback and Reports:Share reports on service trends, customer feedback, and possible product improvements with your management, so the company can keep getting better.Build Strong Relationships:Stay in touch with existing customers so they trust your company, keep coming back for service, and are more likely to recommend your products to othersKey Skills:Troubleshooting and diagnostic competence for flowmeter systemsTeam leadership and technician supervisionCalibration and preventive maintenance planningSLA management and field service schedulingCustomer retention and satisfaction managementRoot cause analysis and service improvement implementationCross-functional communication with production, R&D, and sales teams