Sales Manager

Hyatt Hotels Corporation; New Delhi; On-site; INR 500,000 - 800,000; Full time

Job summary

Hyatt Hotels Corporation in Delhi is seeking a proactive sales professional to drive business opportunities and relationships with clients in the hospitality sector. You will conduct market research, plan sales calls, and coordinate with internal teams to present compelling proposals and secure contracts.

The role involves hotel inspections, pre-qualification of prospects, and ongoing follow-up to grow market share. Strong interpersonal skills and problem-solving abilities are essential.

Qualifications

• Minimum 2+ years of experience in similar position.
• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Excellent problem solving and interpersonal skills.

Responsibilities

• Prospects and clients management through professional cold/warm calls and visits.
• Conducts and coordinates Sales activities, market research and competitor analysis.
• Maintains knowledge of hotel facilities, services and promotions to support sales efforts.
• Prepares and presents sales proposals and contracts to clients and prospects.
• Plans site visits and hotel inspections for potential clients and delegates.
• Supports recruitment and training activities for Sales associates when needed.
• Prepares sales reports and coordinates with Director of Sales for planning.
• Ensures orderly filing of sales agreements, contracts and quotations.

Skills

Sales experience

Interpersonal skills

Problem solving

Education

Hospitality/Tourism diploma

Job description

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

• Ensures professional sales Calls using Hyatt’s Consultative Selling principles and SMART Selling philosophies.
• Carefully plans Sales Calls into defined objectives.
• Maintains a detailed knowledge of Hotel facilities, features and services.
• Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel.
• Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to the Director of Sales.
• Pre-qualifies and targets prospects, utilising Delphi database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share.
• Professionally conducts routine telemarketing activities to identify new business opportunities. Follows up sales leads to identify prospect.
• Meets and greets VIP guests upon arrival/ departure.
• Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore into new business opportunities.
• Entertains and conducts hotel inspections to relevant representatives/ delegates whenever required.
• Establishes strong contacts to source for information in regard to planned and up coming functions/ events.
• Assists Sales Buddy to follow-up on all matters in the absence of Sales Buddy.
• Reviews and constantly seeks Productivity level improvements through the process of “taking work out of the system” (when appropriate) and thorough streamlining of work process.
• Implements all sales action plans related to responsibility areas as outlined in the Marketing plan.
• Achieves the monthly and annual personal target contributing to the Sales revenue.
• Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan.

Marketing

• Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel.
• Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge.
• Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications.

Personnel

• Ensures all associates maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.
• Assists in the recruitment and selection of Sales associates if required. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting associates.
• Assists to oversee the punctuality and appearance of Sales associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
• Maximises the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
• Assists to conduct annual Performance Development Discussions with associates and to support them in their professional development goals.
• Assists to plan and implement effective training programmes for associates in coordination with the Training Manager and Departmental Trainers.
• Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
• Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
• Supports the implementation of changes as a result of the Associate Opinion Survey.

Administration

• Ensures that an efficient and accurate filing system, both manuals as well as electronic, is maintained at all times.
• Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the Hotel.
• Establishes an efficient trace file to ensure that all business booked is properly tracked.
• Submits Sales report to Director of Sales in a timely manner.
• Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation.

Qualifications

• Minimum 2+ years of experience in similar position.
• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Excellent problem solving and interpersonal skills.

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