We are looking for a proactive and customer-focused Sales Manager with strong experience in the HVAC industry. This role is responsible for managing customer enquiries end-to-end, ensuring timely communication, identifying new business opportunities, and coordinating with internal teams to drive efficient order closure and execution.
Responsibilities
- Own and manage customer enquiries from receipt to final closure
- Act as the primary point of contact for all customer communication
- Coordinate with internal teams (sales, design, costing, production) for seamless execution
- Ensure timely responses and regular updates to customers
- Identify and develop new business opportunities within the HVAC industry
- Build and maintain strong customer relationships to drive repeat business
- Maintain accurate tracking of enquiries, follow-ups, and order status
Qualifications
- Graduate / Engineer (preferred) with relevant industry experience
- 3-6 years of experience in HVAC industry (sales coordination / customer handling / business development roles)
- Strong understanding of HVAC products, particularly heat exchangers and related systems
- Ability to identify business opportunities and build customer relationships within the industry
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office (especially Excel and email communication)
- Strong organizational skills with the ability to manage multiple enquiries simultaneously
- Ability to take ownership and ensure timely closure of tasks
- Candidates must have prior experience in HVAC or a related industry
- This role requires strong coordination skills, ownership of customer communication, and a proactive approach towards business development