Sales Manager

Sofitel; Mumbai; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Sofitel Mumbai-BKC is seeking an experienced Sales Manager to lead hotel sales across corporate accounts and F&B segments. Drive revenue through strategic planning, channel optimization and cross‑functional collaboration with marketing, revenue and operations teams.

The role requires strong relationship building, strategic thinking, and a proven track record in hotel sales. This position reports to the Sales and Marketing department in Mumbai.

Qualifications

• Minimum 5 years of hotel sales experience.
• Experience in B‑to‑B sales and corporate accounts is preferred.
• Strong communication and networking skills.
• Proven ability to lead a sales team and drive revenue.

Responsibilities

• Understand and implement global Accor sales strategy within Sofitel Mumbai-BKC.
• Translate strategy into hotel-level actions and targets.
• Collaborate with Account Managers and hotel teams to maintain a consistent customer face.
• Identify opportunities and build loyalty through the Accor loyalty programs.

Skills

Hotel sales

Key account management

Negotiation

Team leadership

Market analysis

Education

Bachelor's degree in Hospitality or Business

Tools

Excel

PowerPoint

CRM systems

Job description

Company Description

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, you will be able to truly find yourself, and they all share a common ambition: to keep innovating and challenging the status‑quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world. You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Job Description

Job Title: Sales Manager

Department: Sales and Marketing

Location: Sofitel, Mumbai-BKC

Job Purpose

Within the framework of the sales policy, manage and implement sales and distribution strategy in his business scope (Segment or region) in order to increase the total sales volume and hotel Market Share.

Key Interactions

Internally

• DOSM, DOS & Director of Revenue
• Marketing Team
• Global Sales Team – Account Managers
• International Sales Coordinators

Externally

• Corporate (B‑to‑B) clients including procurement, meeting planners, company decision makers.
• Wholesalers, Travel Agencies, MICE companies

Primary Responsibilities

• Understanding the global Accor sales strategy and distribution channels
• Being able to translate the strategy into a hotel approach
• Working with various hotel teams to achieve goals
• Collaborating permanently with the Account Managers and hotel teams in order to preserve the “one face to the customer” strategy.

Other Responsibilities

Financial

• Achieve business targets by managing the total revenue and Market share, develop where possible sales through TARS connected channels, in favor of hotel direct channels.

Operational

• Define and implement the hotel sales strategy in accordance with the country/brand global strategy
• Identify business opportunities and ensure clients loyalty in the hotel through the promotion and enrolment to Accor loyalty programs.

Business plan /Analysis

• Track, analyse and report business trends in the market with some appropriate recommendations for new opportunities through the use of ANAIS.

Team Management

• Shadowing new joiners in the Sales Team.

General Duty

• Ensure that a “Sales culture & performance” is spread in the hotel, through the participation in Sales & Revenue meetings and regular information provided to the hotel teams.

Competencies

Personal

• Result Oriented
• Proactivity
• Analysis / Conceptualization / Strategy
• Persuasion
• Sense of Relationship
• External and internal environment understanding
• Customer Focus

Technical

• Spoken and written English
• Professional experience
• Accor sales tools
• Excel & PowerPoint
• ANAIS
• Distribution & Reservation systems
• Sales techniques
• Expertise in the segment

Qualifications

Knowledge and Experience

• Business or Hotel School / University degree
• Hotel operational experience is a plus
• Minimum 5 years of hotel sales experience

Additional Information

• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work well in stressful & high‑pressure situations
• A team player & builder
• A motivator & self‑starter
• Well‑presented and professionally groomed at all times