Sales Executive - New Delhi

TWI; New Delhi; On-site; INR 5,676,000 - 8,515,000; Full time

Job summary

TWI Ltd is seeking a customer-focused Sales Professional to drive growth in the training and certification industry. You will identify new business opportunities, build and maintain strong client relationships, and consistently meet and exceed sales targets through tailored solutions and proactive engagement.

The role requires marketing backend activities, proficiency with digital tools, and the ability to analyse market trends and competitor insights to inform strategy.

Qualifications

• Proven track record in sales with targets and KPIs.
• Strong customer-centric approach and relationship-building.
• Experience with marketing backend activities and digital tools.
• Ability to analyse market trends and competitor insights.
• Willing to travel extensively and work across UK and abroad.

Responsibilities

• Identify and develop new business opportunities.
• Build and maintain strong, long-lasting client relationships by understanding their needs and providing tailored solutions.
• Consistently meet and exceed sales targets and KPIs.
• Actively engage with clients to understand their training and certification requirements.
• Provide excellent pre-sales and post-sales support to ensure high customer satisfaction and loyalty.
• Address client queries, concerns, and feedback promptly and professionally to exceed their expectations.
• Foster a customer-first approach throughout the sales process to enhance the client experience.
• Execute branding activities that enhance company visibility and credibility.
• Support the creation and delivery of marketing materials, campaigns and digital content aligned with sales strategies.
• Utilize social media campaigns and digital outreach to generate and nurture leads.
• Conduct in-depth market analysis to identify industry trends, opportunities, and customer pain points.
• Gather and analyse competitor information to strengthen market positioning.
• Provide actionable insights and recommendations to the Management based on research findings.
• Generate and present data-driven reports to support strategic decision-making.
• Build trust and rapport with clients by providing expert guidance and solutions.
• Conduct regular follow-ups and feedback sessions to ensure client satisfaction and identify areas for improvement.
• Drive customer retention through consistent engagement and exceptional service delivery.
• Provide consultative expertise to clients regarding training programs, certifications and market demands.
• Represent the company at industry exhibitions, trade shows and conferences to promote services and expand the client base.
• Network with potential clients, partners and industry leaders at events to establish valuable connections.
• Prepare and deliver presentations or demonstrations to showcase the company’s offerings effectively.
• Willing to travel extensively
• Work to achieve targets

Skills

Sales experience

Customer focus

Marketing backend

Digital tools

Market analysis

Competitive insights

Job description

We are seeking a customer-focused and results-driven Sales Professional to drive business growth in the training and certification industry. The ideal candidate will have a proven track record in sales, a strong customer-centric approach, experience with marketing backend activities, proficiency in digital tools and the ability to analyse, understand and present market trends and competitor insights.

• Identify and develop new business opportunities
• Build and maintain strong, long-lasting client relationships by understanding their needs and providing tailored solutions.
• Consistently meet and exceed sales targets and KPIs.
• Actively engage with clients to understand their training and certification requirements.
• Provide excellent pre-sales and post-sales support to ensure high customer satisfaction and loyalty.
• Address client queries, concerns, and feedback promptly and professionally to exceed their expectations.
• Foster a customer-first approach throughout the sales process to enhance the client experience.
• Execute branding activities that enhance company visibility and credibility.
• Support the creation and delivery of marketing materials, campaigns and digital content aligned with sales strategies.
• Utilize social media campaigns and digital outreach to generate and nurture leads.
• Conduct in-depth market analysis to identify industry trends, opportunities, and customer pain points.
• Gather and analyse competitor information to strengthen market positioning.
• Provide actionable insights and recommendations to the Management based on research findings.
• Generate and present data-driven reports to support strategic decision-making.
• Build trust and rapport with clients by providing expert guidance and solutions.
• Conduct regular follow-ups and feedback sessions to ensure client satisfaction and identify areas for improvement.
• Drive customer retention through consistent engagement and exceptional service delivery.
• Provide consultative expertise to clients regarding training programs, certifications and market demands.
• Represent the company at industry exhibitions, trade shows and conferences to promote services and expand the client base.
• Network with potential clients, partners and industry leaders at events to establish valuable connections.
• Prepare and deliver presentations or demonstrations to showcase the company’s offerings effectively.
• Willing to travel extensively
• Work to achieve targets

Travel

This position may require regular travel both in the UK and abroad.

About us

TWI Ltd is a world expert in engineering, materials and joining technologies with significant property assets. We provide industry with advice and know-how in design, fabrication, failure analysis and prevention.

We offer opportunities to collaborate with inspiring and expert teams and a supportive environment in which you are actively encouraged to share your ideas and continually develop your own skills and knowledge.

If you are looking to join an organisation that is fuelled by innovation, teamwork, and openness, this role could be for you.

Diversity statement

TWI Ltd is committed to treating all employees fairly and to being an inclusive employer. Our aim is to create a work environment where our employees can reach their full potential. We put Equality, Diversity and Inclusion at the heart of our people practices to attract, develop and retain the best talent.

Inclusion

We recognise that it’s the differences of our people that gives us the competitive edge and enables us to maintain our world leading reputation. This is why we are committed to ensuring there is diversity across every level of our organisation; representative of the Members and societies we serve. We have made Inclusion our number one corporate value to demonstrate our commitment to ensure it is at the core of everything we do at TWI.

Disability Confident Scheme

We are pleased to confirm that we have achieved the first stage accreditation, which means we are a ‘Disability Confident Employer’. This is a government-supported scheme that supports organisations like TWI to make the most of the talents that people with disability can bring to our workplace. The scheme helps us recruit and retain great people; draw from the widest possible pool of talent; secure high-quality employees who are skilled, loyal and hardworking; and improve employee morale and commitment by demonstrating that we treat all of our people fairly.