Guest Relations Executive

Marriott Hotels India; Satara; On-site; INR 180,000 - 300,000; Full time

Job summary

Marriott Hotels India is seeking a Guest Relations Executive to deliver memorable experiences across the property. You will assist guests with check-in/check-out, anticipate needs, and coordinate with departments to ensure seamless service.

The role requires professional appearance, strong communication, and the ability to stand and walk for extended periods. A high school diploma or GED is required; no prior related experience is necessary. Join a hospitality-driven team committed to excellence.

Qualifications

• High school diploma or GED is required.
• No related work experience is required.
• No supervisory experience is required.

Responsibilities

• Assist guests during check-in and check-out and guide them through their stay.
• Address guest requests and coordinate with hotel departments to fulfill them.
• Complete and maintain reports related to guest services and feedback.
• Share highlights of the local area to enhance guest experience.
• Maintain confidentiality and protect hotel assets, ensuring professional appearance and behavior.
• Stand, walk or move for extended periods and handle light lifting as part of daily tasks.

Education

High school diploma or GED

Job description

Guest Relations Executive

POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Experience Level Executive Level