Sales Enablement Specialist APAC

Kornferry; Gurugram District; On-site; INR 2,200,000 - 4,200,000; Full time

Job summary

Kornferry in India (Gurugram) seeks a seasoned Commercial Operations professional to drive SPS engagement with APAC Sales teams. You will be the SPS super user for Salesforce, SAP CRM, CPQ, and Gratis, leading process improvements and AI-enabled productivity initiatives.

Role requires 5+ years in Commercial Ops or related fields, strong data analytics, Power BI skills, and experience with AI/digital transformation initiatives.

Qualifications

• Bachelor's degree in Business, Engineering, Data Analytics, Information Systems or related field.
• 5+ years of experience in Commercial Operations, Sales Enablement, Sales Support, or related functions.
• Strong understanding of Quote-to-Cash processes and commercial operations.
• Hands-on experience with Salesforce, SAP CRM, CPQ and Gratis related enterprise systems.
• Experience with Power BI, data analytics, dashboard creation, and business reporting.
• Knowledge of AI, Microsoft Copilot, workflow automation, and digital transformation initiatives.
• Experience leading cross-functional projects and process improvement programs.

Responsibilities

• Build relationships with Sales Managers, Account Managers, Commercial Operations, and cross-functional stakeholders across APAC.
• Drive awareness and adoption of SPS capabilities; align with business priorities and growth objectives.
• Partner with Sales teams to identify opportunities to increase task delegation and productivity; serve as SPS super user for Salesforce, SAP CRM, CPQ, Gratis.
• Provide guidance, training, and best-practice support to SPS team members on commercial processes and tools.
• Lead continuous improvement across Quote-to-Cash processes including lead, opportunity, quotation, order management, and customer support workflows.
• Identify automation and AI-driven solutions using Microsoft Copilot, Power Platform, Power BI, and other enterprise technologies.
• Collaborate with IT, Commercial Operations, Finance, Marketing, and Compliance to implement improvements and automation.
• Develop dashboards and analytics to measure SPS performance, engagement, productivity, and impact.
• Analyze trends, identify bottlenecks, and make data-driven recommendations to improve efficiency.
• Drive adoption of digital tools to enhance execution speed and scalability.
• Support change management and rollout of new processes, tools, and technologies.

Skills

Sales Enablement

SPS engagement

Power BI

AI/Automation

CRM systems

Cross-functional collaboration

Process mapping

Education

Bachelor's degree in Business/Engineering/Data Analytics/IS

Tools

Salesforce CRM

CPQ

Gratis

Microsoft Copilot

Power Platform

Job description

Role Purpose

• Drive SPS engagement and partnership with Sales organizations across APAC to maximize adoption and value of the SPS support model.
• Act as the SPS team super user and subject matter expert for Quote-to-Cash processes, systems, and tools.
• Increase sales engagement and task assignment opportunities through proactive stakeholder collaboration and business partnership.
• Identify, lead, and implement process simplification, automation, and AI-enabled productivity initiatives that improve commercial effectiveness and customer responsiveness.

Key Responsibilities

• Build strong relationships with Sales Managers, Account Managers, Commercial Operations, and cross-functional stakeholders across APAC.
• Drive awareness and adoption of SPS capabilities, ensuring alignment with business priorities and growth objectives.
• Partner with Sales teams to identify opportunities to increase task delegation, improve productivity, and allow Sales representatives to focus on customer-facing activities.Serve as the SPS super user for Salesforce, SAP CRM, CPQ, Gratis, and related commercial platforms.
• Provide guidance, training, and best-practice support to SPS team members on commercial processes and tools.
• Lead continuous improvement initiatives across Quote-to-Cash processes including lead management, opportunity management, quotation creation, order management, and customer support workflows.
• Identify opportunities for automation and AI-driven solutions using Microsoft Copilot, Power Platform, Power BI, and other enterprise technologies.
• Collaborate with IT, Commercial Operations, Finance, Marketing, and Compliance teams to implement process improvements and automation projects.
• Develop dashboards, analytics, and business insights to measure SPS performance, engagement, productivity, and business impact.
• Analyze trends, identify bottlenecks, and make data-driven recommendations to improve operational efficiency.
• Drive adoption of digital tools and innovative solutions that enhance commercial execution speed and scalability.
• Support change management activities and ensure successful rollout of new processes, tools, and technologies.

Qualifications & Experience

• Bachelor's degree in Business, Engineering, Data Analytics, Information Systems, or related field.
• 5+ years of experience in Commercial Operations, Sales Enablement, Sales Support, Program Management, or related functions.
• Strong understanding of Quote-to-Cash processes and commercial operations.
• Hands-on experience with Salesforce, SAP CRM, CPQ and Gratis related enterprise systems.
• Experience with Power BI, data analytics, dashboard creation, and business reporting.
• Knowledge of AI, Microsoft Copilot, workflow automation, and digital transformation initiatives.
• Experience leading cross-functional projects and process improvement programs.

Preferred Skills

• AI & Generative AI applications
• Microsoft Copilot
• Power BI & Data Visualization
• Power Automate / Workflow Automation
• Salesforce Administration & Reporting
• SAP CRM and CPQ knowledge
• Process Mapping and Lean Continuous Improvement
• Commercial Analytics and KPI Management