Sales Development Representative (SDR)

Dynatrace; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Dynatrace is seeking a dedicated outbound Sales Development professional to own the India territory from its Mumbai office. You will identify and engage high-potential accounts across DNBs, GCCs, and strategic enterprise segments, creating qualified opportunities and partnering with Account Executives.

You will build personalized outreach, research stakeholders, and use AI-driven insights to improve the quality and relevance of outreach.

Qualifications

• Experience in Sales Development or similar outbound sales role.
• Track record of meeting or exceeding targets.
• Strong communication and relationship-building skills.
• Ability to work independently and in a team.

Responsibilities

• Identify and engage high-potential accounts in India, including DNBs and GCCs.
• Develop strategic, personalized outreach to create qualified opportunities.
• Own pipeline generation in the assigned territory and coordinate with AEs, Marketing and GTM teams.
• Leverage AI and sales tech to research accounts and tailor messaging.

Skills

Outbound sales

Account research

Pipeline generation

CRM usage

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

Your role at Dynatrace

This is a dedicated outbound Sales Development role focused on the India territory. You will be responsible for proactively identifying and engaging high-potential accounts across key segments and focus areas, including Digital Native Businesses (DNBs), Global Capability Centres (GCCs) and other strategic enterprise accounts.

Success in this role requires more than high-volume prospecting. You will be expected to understand your territory, research accounts and stakeholders, identify relevant business triggers, and develop strategic, personalized outreach approaches that create meaningful conversations with prospective customers.

You will take ownership of pipeline generation across your assigned territory, partnering closely with Account Executives, Marketing and other go-to-market teams to identify whitespace, penetrate strategic accounts and create qualified opportunities that contribute to the territory's overall revenue pipeline.

We encourage our SDRs to be proactive and innovative in how they prospect , including leveraging AI and modern sales technology to conduct account research, develop relevant messaging and improve the quality and effectiveness of their outreach. Activity matters, but quality, relevance and business outcomes matter more.

This position is based in our Mumbai office and operates under a flexible work model.

What will help you succeed

• A minimum of 12 months' proven success in a Sales Development Representative, Business Development Representative, or similar outbound sales role, with a demonstrable track record of achieving or exceeding targets
• A genuine passion for technology and a strong desire to build a long-term career in software sales
• A track record of holding yourself accountable to high standards of performance and consistently delivering against goals
• Strong self-motivation, drive and a desire to continuously improve your skills, knowledge and results
• University degree, College Diploma or equivalent experience
• Experience using a CRM platform such as Salesforce
• High level of commitment to exceptional customer service and relationship building
• Ability to work both independently and collaboratively within a team environment
• Strong time management skills with the ability to prioritise effectively and meet deadlines
• Ability to thrive in a fast-paced, high-growth and constantly evolving environment
• Collaborative and coachable mindset, with a willingness to seek feedback and apply it
• Resourceful, resilient and results-oriented approach to work
• Strong problem-solving, organisational and interpersonal skills
• Excellent written and verbal communication skills

Who Thrives at Dynatrace?

This role is best suited to someone who is committed to building a career in technology sales and is motivated by professional growth, accountability and delivering results. We are looking for individuals who hold themselves to a high standard, take ownership of their performance, and consistently look for ways to improve. Success at Dynatrace is earned through dedication, resilience, curiosity and a willingness to put in the work required to master your craft. The people who thrive here are self-motivated, highly coachable, embrace feedback, and are driven to make a meaningful impact on the business.

Dynatrace is a place where hard work, commitment and a business-first mentality are recognised and rewarded. We invest heavily in our people and provide significant opportunities for growth, development and career progression. If you are ambitious, competitive, eager to learn and prepared to earn your success, you'll find a culture that supports growth, celebrates achievement and rewards high performance. This role is not suited to someone looking for a short-term stepping stone. We are looking for individuals who are committed to building a career in technology sales and who are motivated by professional growth, accountability and delivering results.

Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about technology, committed to developing a career in sales, and excited by the opportunity to learn and grow,

Why you will love being a Dynatracer

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• You'll get to work at the forefront of innovation with Dynatrace Intelligence - the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next - automatically.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Compensation and Rewards

Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.