Sales Coordinator

AccorHotel; Mumbai; On-site; INR 500,000 - 800,000; Full time

Job summary

Accor in Mumbai is seeking a detail-oriented Sales Coordinator to support cross-functional sales operations and maintain strong client relationships. You will coordinate between departments, manage CRM data, and prepare regular sales activity reports to drive targets.

The role emphasizes organization, analytical thinking, and a customer-focused approach to ensure seamless service delivery. Prior experience in hospitality sales support is a plus.

Qualifications

• Diploma or Bachelor's degree in Business Administration, Sales Management, Marketing, or a related field.
• Minimum 1 year of proven experience in a sales coordination or similar sales support role.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) with strong data analysis capabilities.
• Experience with CRM software and sales management tools.
• Excellent written, verbal, and interpersonal communication skills in English.
• Strong organizational and time management skills with the ability to prioritize multiple tasks.
• Analytical mindset with the ability to interpret sales data and generate meaningful reports.
• Customer-focused approach with a commitment to delivering exceptional service.
• Problem-solving ability and a proactive attitude toward identifying opportunities.
• Attention to detail and accuracy in data entry and documentation.
• Ability to work collaboratively in a team environment and communicate effectively across departments.
• Preferred: Experience in the hospitality, events, or tourism industry.

Responsibilities

• Establish and maintain effective coordination with all departments to ensure productivity and client satisfaction.
• Develop and nurture relationships with internal teams and external clients as the main contact for sales inquiries.
• Respond promptly to client queries and resolve issues with transparency.
• Maintain comprehensive CRM records for all clients and profiles.
• Prepare and organize regular client visits according to sales strategies.
• Compile monthly sales reports and analyze trends to guide decisions.
• Conduct competitive analysis by monitoring competitor sites, pricing strategies, and services.
• Identify prospective customers by analyzing data and preparing call reports.
• Coordinate with the sales team to align department objectives and policies.
• Manage sales documentation, proposals, and contracts with accuracy.
• Take on delegated responsibilities with flexibility and a goal-oriented mindset.

Skills

Client relationships

Sales coordination

Data analysis

MS Office

Communication skills

English proficiency

Organizational skills

Team collaboration

Problem solving

Education

Diploma or Bachelor's degree in Business Administration, Sales Management, Marketing, or a related field

Tools

CRM software

Sales management tools

MS Office Suite

Job description

Accor is a multinational hospitality company headquartered in France. It's one of the largest hotel groups globally and operates in over 100 countries. Accor was founded in 1967 by Paul Dubrule and Gérard Pélisson. It initially focused on the motel-hotel market in France and expanded internationally in the 1970s and 1980s. Over the years, it has grown through acquisitions and diversification. Accor operates a wide range of hotel brands covering various segments of the market, from luxury to budget. Some of its well-known brands include Sofitel, Raffles, Fairmont, Novotel, ibis, Mercure, and many others.

We're looking for a detail-oriented and enthusiastic Sales Coordinator to join our dynamic team in Mumbai, India. In this role, you'll be the backbone of our sales operations, ensuring seamless coordination between departments and maintaining strong relationships with our clients. You'll play a crucial part in driving our sales success through efficient organization, analytical insights, and a customer-focused approach. If you're organized, collaborative, and ready to make an impact, we'd love to hear from you!

• Establish and maintain effective coordination and cooperation with all departments to ensure maximum productivity, client satisfaction, and achievement of sales targets
• Develop and nurture strong relationships with internal teams and external clients, serving as a reliable point of contact for all sales-related inquiries
• Respond promptly to client queries and resolve issues in a timely and efficient manner, maintaining transparency throughout the process
• Maintain comprehensive records of all clients and their profiles, ensuring accurate and up-to-date information in the CRM system
• Prepare and organize regular client visits according to predetermined schedules and sales strategies
• Compile monthly sales reports and activity summaries, analyzing trends and providing actionable insights to support decision-making
• Conduct competitive analysis by monitoring competitor sites, pricing strategies, and service offerings on a regular basis
• Identify and recommend prospective customers by analyzing historical data and statistical information, preparing detailed customer call analysis reports
• Coordinate with the sales team to ensure all personnel are informed of department objectives, policies, and performance metrics
• Manage sales documentation, proposals, and contracts with meticulous attention to detail and accuracy
• Handle additional responsibilities as delegated by management, demonstrating flexibility and a goal-oriented mindset

• Diploma or Bachelor's degree in Business Administration, Sales Management, Marketing, or a related field
• Minimum 1 year of proven experience in a sales coordination or similar sales support role
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) with strong data analysis capabilities
• Experience with CRM software and sales management tools
• Excellent written, verbal, and interpersonal communication skills in English
• Strong organizational and time management skills with the ability to prioritize multiple tasks
• Analytical mindset with the ability to interpret sales data and generate meaningful reports
• Customer-focused approach with a commitment to delivering exceptional service
• Problem-solving ability and a proactive attitude toward identifying opportunities
• Attention to detail and accuracy in data entry and documentation
• Ability to work collaboratively in a team environment and communicate effectively across departments
• Preferred: Experience in the hospitality, events, or tourism industry