Sales Coordinator

ESP Engineered; Kolkata; On-site; INR 300,000 - 500,000; Full time

Job summary

ESP Engineered is seeking a proactive and detail-oriented Sales Coordinator in Kolkata to support sales and operations teams. The Sales Coordinator will manage delivery coordination, client communication, and facilitate smooth order execution while ensuring high customer satisfaction. Candidates should possess strong communication and coordination skills, along with proficiency in tools like Google Sheets and CRM systems. A graduate degree and 1–3 years of experience in a relevant role are required.

Qualifications

• 1–3 years of experience in a relevant sales coordination role.
• Graduate degree is required.
• Strong ability to manage multiple stakeholders and ensure timely execution.

Responsibilities

• Coordinate with operations teams and customers for delivery updates and handling escalations.
• Manage end-to-end delivery coordination and ensure timely billing.
• Maintain lead status in CRM daily and track pending orders.

Skills

Strong Communication Skills

Coordination & Follow-Up Skills

Customer-Facing Ability

Proficiency in Tools

Customer-Centric Approach

Problem-Solving Mindset

Team Collaboration

Education

Graduate

Tools

Google Sheets

MS Excel

CRM systems

Job description

NowPurchase is transforming the $140B Metal Manufacturing industry. The metal industry forms the backbone of the economy and the fundamental block of the physical world—be it transportation, construction, or machinery. NowPurchase is a rich, digital marketplace where metal manufacturers (foundries + steel plants) can procure high-quality raw materials (scrap, pig iron, ferroalloys, additives, nodularisers) in a trusted manner.

Our technology enables manufacturers to optimize processes, ensuring higher productivity and resilience. We currently serve 250+ factories nationwide and are expanding rapidly across India.

Job Description

Reporting to

VP – Business & Operations

Experience

1–3 Years

Location

Kolkata

Qualification

Graduate

Working Type

Office

Role Description

NowPurchase is looking for a proactive and detail-oriented Sales Coordinator to support the sales and operations teams. This role will primarily focus on delivery coordination, client communication, and ensuring seamless order execution as the organization transitions towards an inside sales model.

The ideal candidate will act as a bridge between customers and internal teams, ensuring timely deliveries, efficient coordination, and high customer satisfaction through continuous follow-ups and operational support.

Key Responsibilities

• Coordinate with operations teams and customers to provide timely updates on delivery schedules and handle escalations effectively.
• Manage end-to-end delivery coordination, reducing dependency on multiple SPOCs and ensuring smoother execution.
• Follow up with SPOCs for pending deliveries across West Bengal, Jharkhand, Maharashtra, and SFURTI clusters.
• Ensure timely billing, unloading of vehicles, and minimize detention through proactive client communication.
• Coordinate with procurement and accounts teams for urgent deliveries and facilitate vehicle release post payment.
• Maintain and update lead status in CRM daily and ensure closure within defined TAT.
• Track and follow up on pending orders to ensure smooth and timely closure.
• Share daily sales order value and billing updates across clusters.
• Coordinate for trial updates, share reports with customers, and maintain RFQ data accurately.
• Support team members with delivery queries, lead follow-ups, quotation sharing, and order processing.
• Ensure continuous follow-up with clients and internal teams for delivery updates.
• Share important documents with customers proactively and ensure no communication gaps.

Desired Attributes

• Strong Communication Skills: Clear and professional in verbal and written communication.
• Customer-Facing Ability: Comfortable interacting with clients and managing expectations.
• Coordination & Follow-Up Skills: Strong ability to manage multiple stakeholders and ensure timely execution.
• Proficiency in Tools: Working knowledge of Google Sheets / MS Excel and CRM systems.
• Customer-Centric Approach: Focused on delivering a seamless customer experience.
• Problem-Solving Mindset: Ability to handle escalations and resolve issues proactively.
• Team Collaboration: Ability to work cross-functionally with sales, operations, procurement, and accounts teams.