Sales Configurator Specialist | Chennai, India

Hitachi Energy Ltd.; Chennai; On-site; INR 1,400,000 - 2,300,000; Full time

Job summary

Hitachi Energy Ltd. in Chennai seeks a Technical Business Analyst to advance the Sales CPQ ecosystem within INOPC. You will translate business needs into user stories, collaborate with global stakeholders, and drive configurator initiatives across GIS/PASS and Capacitor Banks products.

The role requires agile delivery, strong communication, and proven experience in software delivery projects, with familiarity of Salesforce and SAP being pluses.

Qualifications

• Proven experience as a technical business analyst in software projects using Agile methodology.
• Minimum of 7 years of relevant industry experience.
• Bachelor’s degree in electrical engineering preferred.

Responsibilities

• Lead digitalization initiatives within the Sales community using SFDC, Sales Configurator, PowerShop, and related tools.
• Drive change management activities by understanding current processes and identifying improvement opportunities.
• Serve as the key technical interface between software development teams, SMEs, and end users.
• Translate business requirements into clear user stories and functional specifications for development.
• Maintain strong understanding of business processes and product lines to support solution design.
• Provide technical support during gap analysis and liaise with developers.
• Prioritize business cases and gap-analysis requirements to optimize delivery.
• Conduct training sessions for key users to support adoption.
• Collaborate with implementation managers to create and maintain a high-level roadmap.
• Maintain configurator scope documentation for each production unit and product line.
• Coordinate implementation activities for new production units or new product introductions.
• Validate configurator outputs through test cases prior to release.
• Ensure governance to monitor the adoption of the sales configurator.
• Ensure compliance with applicable regulations and guidelines.
• Live Hitachi Energy’s core values of safety and integrity.

Skills

Technical BA

Agile

Communication

Technical writing

Salesforce

SAP

SharePoint

MS Office

Education

Bachelor's degree in electrical engineering

Tools

Salesforce

SAP

SharePoint

Job description

The candidate will join the CPQ (Configure Price Quote) team at INOPC – Chennai, contributing to the digitalization, productivity enhancement, and overall efficiency of the Sales CPQ process. This role focuses on driving solution development, ensuring adoption, and maintaining strong governance across the Sales CPQ ecosystem.

The candidate will collaborate closely with GPMM to develop and prioritize implementation activities aligned with the sales configurator roadmap for the GIS/PASS or Capacitor Banks/MECB portfolio. The role involves continuous coordination with global stakeholders and production units to support the implementation of configurators for new and existing products, Transfer of Products (ToP), and new production units.

The ideal candidate will demonstrate strong technical and analytical skills to enhance configurator coverage, along with solid project management capabilities to effectively plan, monitor, and coordinate activities. They will translate business needs into well‑defined user stories for the software development team, supported by a strong understanding of products and business processes.

How you’ll make an impact:

• Lead digitalization initiatives within the Sales community using platforms such as SFDC, Sales Configurator, PowerShop, and related tools.
• Drive change management activities by understanding current processes and identifying improvement opportunities.
• Serve as the key technical interface between software development teams, subject matter experts, and end users.
• Translate business requirements into clear user stories and functional specifications for development.
• Maintain strong understanding of business processes and product lines to support solution design.
• Provide technical support during gap analysis and liaise effectively with developers.
• Prioritize business cases and gap‑analysis requirements to optimize delivery effectiveness.
• Conduct training sessions for key users and general users to support adoption.
• Collaborate with implementation managers to create and maintain a high‑level roadmap and ensure milestone achievement.
• Maintain well‑defined configurator scope documentation for each production unit and product line.
• Coordinate implementation activities for new production units or new product introductions within existing units.
• Validate configurator outputs through test cases prior to release to ensure quality and accuracy.
• Ensure governance mechanism to monitor the adoption of sales configurator.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for yourcolleagues and the business.

Your Background:

• Proven experience in technical business analyst in software projects using Agile methodology.
• Minimum of 7 years of relevant industry experience.
• Bachelor’s degree in electrical engineering is preferred and considered a strong advantage.
• Strong communication and technical writing skills.
• Proficiency in MS Office (Excel, PowerPoint, SharePoint); SharePoint expertise preferred.
• Experience with tools such as Salesforce and SAP is an added advantage.
• Prior experience in software delivery projects is essential.
• Exposure to high‑voltage product sales or design is a significant plus.

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission‑critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD.