Project Engineering Entry Professional | Chennai, India

Hitachi Energy Ltd.; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Hitachi Energy Ltd. in India is seeking an Order Management Specialist to join the INOPC PG team. You will manage SAP-based order booking, tracking, and customer communications to ensure timely deliveries across markets.

The role requires a Bachelor’s degree with 4–8 years of experience and proficiency with SAP R/3, Salesforce CRM, and Microsoft Office. You will coordinate with operations on production status, invoicing, and reporting in a fast-paced environment.

Qualifications

• Bachelor’s degree with 4-8 yrs. of experience.
• End-use working knowledge in SAP - SAP R/3 (ERP)
• Case management in SalesForce CRM.
• Ability to handle high load capacity by setting priorities.
• Proficient in Microsoft office tools (Excel, Word & Powerpoint)

Responsibilities

• Handling priority deliveries to support customer to meet their target.
• Order booking using SAP
• Address change management request from customer.
• Support Order forecasting based on trend.
• Co-ordination with operation department to support customer on production status, priority deliveries, delivery delays, invoicing
• Providing Order acknowledgement to get the status of the order.
• Generating invoice for the orders.
• Verifying Invoice and disputes.
• Handling escalations from customer/client.
• Preparing and sharing reports/trackers to manage daily volume & monitor team productivity.
• Interacting with clients/customers in daily basis to discuss about areas of improvement.
• Doing pre-shipment and case management audit.

Skills

High workload handling

Prioritization under pressure

Education

Bachelor’s degree

Tools

SAP R/3 (ERP)

Salesforce CRM

Microsoft Excel

Microsoft Word

PowerPoint

Job description

As an Order Management Specialist for INOPC PG you will be part of Operation Center in India (INOPC-PG), aiming to develop a global value chain, where key business activities, resources and expertise are shared across geographic boundaries in order to optimize value for Hitachi Energy customers across markets. It provides high quality engineering and commissioning support to Business Units and Center of Excellence across the Hitachi Energy world. This is an important step from Hitachi Energy’s Global Foot Print strategy. PS Operation Center Services are System design, Primary side design, Secondary side design, Sourcing, Installation and commissioning.

Task

As an Order Management Specialist for INOPC PG you will be responsible for

• Handling priority deliveries to support customer to meet their target.
• Order booking using SAP
• Address change management request from customer.
• Support Order forecasting based on trend.
• Co-ordination with operation department to support customer on production status, priority deliveries, delivery delays, invoicing
• Providing Order acknowledgement to get the status of the order.
• Generating invoice for the orders.
• Verifying Invoice and disputes.
• Handling escalations from customer/client.
• Preparing and sharing reports/trackers to manage daily volume & monitor team productivity.
• Interacting with clients/customers in daily basis to discuss about areas of improvement.
• Doing pre-shipment and case management audit.

Requirement

• Bachelor’s degree with 4-8 yrs. of experience.
• End-use working knowledge in SAP - SAP R/3 (ERP)
• Case management in SalesForce CRM.
• Ability to handle high load capacity by setting priorities.
• Proficient in Microsoft office tools (Excel, Word & Powerpoint) )

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD.