Sales Auditor

Voy; Delhi; On-site; INR 600,000 - 900,000; Full time

Job summary

Voy India is seeking a Sales Audit Specialist to review sales calls, chats and customer interactions, evaluate quality and process adherence, and ensure Voy’s standards are met.

You will identify gaps, cross-check CRM updates, and create audit scorecards. You’ll collaborate with Sales Managers to share insights, recommend improvements, and report trends in regular summaries.

Qualifications

• 2–4 years of experience in Sales Auditing, Quality Assurance, Sales Operations or similar.
• Strong listening and analytical skills; notice the small details.
• Comfortable with large volumes of calls, conversations and data.
• Solid understanding of sales processes and customer journeys.
• Excellent communication and documentation abilities.
• Proficient with CRM systems, Excel/Sheets and audit/reporting tools.
• Ability to give direct, constructive feedback with tact.
• High attention to detail and ownership in a fast-paced, target-driven setting.

Responsibilities

• Listen, Analyse & Audit: Review calls, chats and interactions to evaluate quality and process adherence.
• Catch the Gaps: Identify missed opportunities and deviations in sales conversations.
• Score What Matters: Create and maintain call-quality audits and scorecards.
• Keep Data Honest: Cross-check CRM updates and outcomes with factual records.
• Spot Patterns: Detect recurring issues across the team for insights.
• Coach Through Insights: Work with Sales Managers to close gaps with practical solutions.
• Be the Quality Gatekeeper: Ensure conversations meet Voy standards for accuracy and customer experience.
• Report & Recommend: Share regular audit reports with observations, trends and actionable recommendations.

Skills

Active listening

Analytical thinking

CRM familiarity

Excel/Google Sheets

Audit/reporting

Communication

Feedback delivery

Attention to detail

Ownership

Target-driven

Tools

CRM systems

Excel/Google Sheets

Audit tools

Job description

Since 2019, Voy has transformed the health of more than 20 Lakh members globally across the Europe, Germany, Brazil, and we’re now in India to administer evidence-based, science-led medical care.

Voy India, previously EarlyFit, is India’s first full-stack metabolic health and weight loss platform. Built at the intersection of healthcare, science, and consumer technology, we have combined GLP-1, medical expertise, endocrinologist-led care, diagnostics, nutrition coaching, and ongoing behavioural support into one seamless experience.

What You’ll Do ?

• Listen, Analyse & Audit: Review sales calls, chats and customer interactions to evaluate quality, process adherence and sales effectiveness.
• Catch the Gaps: Identify missed opportunities, incorrect information, process deviations and areas where our sales conversations can be stronger.
• Score What Matters: Create and maintain call-quality audits and scorecards based on defined sales and customer experience parameters.
• Keep Data Honest: Cross-check sales claims, CRM updates, dispositions and outcomes to ensure what’s recorded matches what actually happened.
• Spot Patterns: Identify recurring issues across the sales team and turn them into meaningful insights.
• Coach Through Insights: Work closely with Sales Managers and the team to highlight improvement areas and recommend practical solutions.
• Be the Quality Gatekeeper: Ensure sales conversations meet Voy’s standards for accuracy, compliance, customer experience and process.
• Report & Recommend: Share regular audit reports with clear observations, trends and recommendations — not just spreadsheets full of numbers.

What We’re Looking For ?

• 2-4 years of experience in Sales Auditing, Quality Assurance, Sales Operations, Customer Experience or a similar role.
• Strong listening and analytical skills — you notice the small things.
• Comfortable working with large volumes of calls, conversations and data.
• Strong understanding of sales processes and customer journeys.
• Excellent communication and documentation skills.
• Comfortable using CRM systems, Excel/Google Sheets and audit/reporting tools.
• Ability to give direct, objective and constructive feedback.
• High attention to detail with a strong sense of ownership.
• Comfortable working in a fast-paced, target-driven environment.