Sales Attendant

IIFL Samasta Finance Limited; Kota; On-site; INR 180,000 - 240,000; Full time

Job summary

IIFL Samasta Finance Limited is seeking a Sales Attendant for its Kota branch. This full-time, on-site role involves guiding walk-in customers, explaining loan options, collecting documents, and ensuring accurate records.

You will coordinate with staff to process applications and may perform local field visits to support branch sales targets. Ideal candidates communicate clearly, possess basic numerical skills to assess eligibility, and are comfortable using simple mobile apps for data entry.

Qualifications

• Clear, professional communication with diverse customers.
• Basic numerical ability to understand loan terms and repayments.
• Comfort using simple digital tools or mobile apps for data entry.
• Attention to detail to manage documents and records.
• Customer service mindset with ethical approach to financial inclusion.
• Willingness to work on-site in Kota and coordinate with branch staff.

Responsibilities

• Engage with walk-in and referred customers at the branch.
• Explain loan products and services to customers.
• Assist customers with application forms and gather documents.
• Maintain accurate records and update customer information.
• Coordinate with branch staff to ensure timely loan processing.
• Follow up with customers as needed and support sales targets.

Skills

Communication skills

Numerical ability

Digital tools

Attention to detail

Customer service

Interpersonal skills

On-site Kota

Education

High school diploma

Diploma or graduation

Tools

Mobile apps

Job description

Company Description

IIFL Samasta Finance Limited (formerly Samasta Microfinance Limited) is a financial institution focused on advancing economic empowerment, particularly for women in underserved communities. Since 2008, the organization has offered innovative and affordable financial products to customers in rural and semi-urban areas across 22 states in India. Its responsible portfolio includes loans for income-generating activities such as dairy cattle, micro and small enterprises, education, and consumer products. By leveraging technology and digitization, IIFL Samasta aims to expand access to financial services, create economic opportunities, and improve the standard of living in the communities it serves. The organization promotes sustainable and inclusive growth while maintaining strong customer-centric values.

Role Description

The Sales Attendant is a full-time, on-site role based in Kota, responsible for supporting branch-level sales and customer service activities. Day-to-day tasks include engaging with walk-in and referred customers, explaining loan products and services, assisting with application forms, and collecting required documents. The role involves maintaining accurate records, updating customer information, and coordinating with branch staff to ensure timely processing of loan applications. The Sales Attendant will also help with basic follow-up calls, field visits as required, and contribute to achieving branch sales targets while providing courteous, transparent, and compliant service. This position requires adherence to company policies, regulatory guidelines, and a strong focus on ethical and responsible lending practices.

Qualifications

• Ability to communicate clearly and professionally with diverse customers, with strong listening and interpersonal skills.
• Basic numerical and analytical skills to understand loan terms, repayment schedules, and customer eligibility.
• Comfort using simple digital tools or mobile applications for data entry, record keeping, and customer follow-up.
• Attention to detail and organizational skills to manage documentation, maintain accurate records, and meet deadlines.
• Customer service orientation, with a responsible and ethical approach to supporting financial inclusion.
• Ability to work on-site in Kota, collaborate with branch teams, and perform occasional local field visits.
• Minimum educational qualification of high school completion; a diploma or graduate degree in any discipline is an advantage.
• Prior experience in sales, microfinance, banking, or customer-facing roles is preferred but not mandatory for motivated learners.