Sales Advisor

H&M; Kolkata; On-site; INR 250,000 - 600,000; Full time

Benefits offered by this job

Employee Discount

Health Insurance

Wellness Programs

Work-Life Balance

Career Development Opportunities

Job summary

An established industry player is seeking a Sales Advisor to enhance customer experiences in a vibrant retail environment. In this full-time role, you will welcome and guide customers, showcasing products while ensuring the store is inviting and well-organized. Join a dynamic team where your passion for fashion and customer service will shine, contributing to a collaborative atmosphere that values individuality and creativity. With a commitment to employee development and well-being, this position offers a unique opportunity to grow within a supportive and inclusive company culture.

Qualifications

• Experience in customer service within fashion or retail.
• Passionate about fashion and delivering exceptional in-store experiences.

Responsibilities

• Guide customers through the store and support their needs.
• Ensure the sales floor is well-stocked and organized.

Skills

Customer Service Experience

Fashion Knowledge

Communication Skills

Team Collaboration

Job description

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WHAT YOU’LL DO

As a Sales Advisor at H&M, you’ll play a key role in creating an outstanding customer experience. You’ll welcome customers, guide them through your store, and support them in finding what they need while showcasing our products. Acting in line with our values, you’ll contribute to both your own success and the success of the company.

You will:

• Share your fashion and product knowledge to help customers make informed choices.
• Collaborate with your team to deliver exceptional service at every step of the customer journey.
• Ensure the sales floor and back of house are well-stocked, organized, and inviting.
• Support with opening and closing of the store.
• Represent yourself and the brand positively during all customer interactions.

Who You’ll Work With

Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors to Store Managers—contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles.

Who You Are

We are looking for people with…

• Experience in customer service within fashion, retail, or similar fields.

And people who are…

• Passionate about fashion and delivering an exceptional in-store experience while promoting our products and driving sales.
• Thriving in collaborative and dynamic environments.
• Communicative, creative, curious to work with store technology, with a strong eagerness to learn and develop.
• Flexible and action oriented.

Who We Are

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

WHY YOU’LL LOVE WORKING HERE

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
• We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
• We are an inclusive company where you’re encouraged to be yourself at work.
• You will have access to a large global talent community, where career growth and aspirations have no limits.
• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness for self and family.
• You’ll be able to express your personal style with our employee discount at H&M group.
• We offer 5 days of working in a week to have great work life balance.

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

Take the next step in your career together with us. The journey starts here.

Additional Information

This is a full-time position for our store in Kolkata. The position reports to the Department Manager.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Customer Service

Industries

Retail