Sales Advisor

H&M; Pune City; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

Health Insurance

Employee Discount

Wellness Programs

Work-Life Balance

Development Opportunities

Job summary

Join a vibrant and inclusive company as a Sales Advisor, where your passion for fashion meets exceptional customer service. In this full-time role, you'll create outstanding experiences for customers, guiding them through their shopping journey and showcasing products. Collaborate with a dynamic team to ensure the store is inviting and well-stocked, while also enjoying a supportive work environment that values your individuality and growth. With attractive benefits and a focus on well-being, this opportunity allows you to thrive in a collaborative atmosphere while making fashion accessible and sustainable for all.

Qualifications

• Experience in customer service within fashion or retail.
• Passionate about fashion and delivering exceptional service.

Responsibilities

• Guide customers and support them in finding what they need.
• Ensure the sales floor is well-stocked and organized.
• Collaborate with the team to deliver exceptional service.

Skills

Customer Service

Fashion Knowledge

Team Collaboration

Communication Skills

Flexibility

Job description

WHAT YOU’LL DO

As a Sales Advisor at H&M, you’ll play a key role in creating an outstanding customer experience. You’ll welcome customers, guide them through your store, and support them in finding what they need while showcasing our products. Acting in line with our values, you’ll contribute to both your own success and the success of the company.

You will:

1. Share your fashion and product knowledge to help customers make informed choices.
2. Collaborate with your team to deliver exceptional service at every step of the customer journey.
3. Ensure the sales floor and back of house are well-stocked, organized, and inviting.
4. Support with opening and closing of the store.
5. Represent yourself and the brand positively during all customer interactions.

Who You’ll Work With

Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, Department Managers, Store Managers and Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores—contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.

Who You Are

We are looking for people with…

1. Experience in customer service within fashion, retail, or similar fields.

And people who are…

1. Passionate about fashion and delivering an exceptional in-store experience while promoting our products and driving sales.
2. Thriving in collaborative and dynamic environments.
3. Communicative, creative, curious to work with store technology, with a strong eagerness to learn and develop.
4. Flexible and action oriented.

Who We Are

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU’LL LOVE WORKING HERE

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
• We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
• We are an inclusive company where you’re encouraged to be yourself at work.
• You will have access to a large global talent community, where career growth and aspirations have no limits.
• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness for self and family.
• You’ll be able to express your personal style with our employee discount at H&M group.
• We offer 5 days of working in a week to have great work life balance.

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. Take the next step in your career together with us. The journey starts here.

This is a full-time position for our store in Wakad Pune. The position reports to the Department Manager.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Retail