Sales Advisor

H&M; Mumbai; On-site; INR 279,000 - 390,600; Full time

Benefits offered by this job

Health insurance

Employee discount

Work-life balance

Comprehensive benefits

Job summary

A leading global fashion retailer is seeking a Sales Advisor in Ghatkopar West, Mumbai. In this full-time role, you'll create outstanding customer experiences by guiding shoppers through the store, ensuring an inviting atmosphere, and supporting the team. Passion for fashion and previous customer service experience are essential. Enjoy the benefits of a supportive environment, employee discounts, and a good work-life balance with 5-day work weeks.

Qualifications

• Experience in customer service within fashion, retail, or similar fields.
• Passionate about fashion and promoting products.
• Ability to work well in collaborative environments.

Responsibilities

• Guide customers through the store to enhance their shopping experience.
• Ensure the store is organized and inviting.
• Support opening and closing of the store.

Skills

Customer service experience

Passion for fashion

Collaborative mindset

Communication skills

Adaptability

Job description

WHAT YOU’LL DO

As a Sales Advisor at H&M, you’ll play a key role in creating an outstanding customer experience. You’ll welcome customers, guide them through your store, and support them in finding what they need while showcasing our products. Acting in line with our values, you’ll contribute to both your own success and the success of the company.

Responsibilities

• Share your fashion and product knowledge to help customers make informed choices.
• Collaborate with your team to deliver exceptional service at every step of the customer journey.
• Ensure the sales floor and back‑of‑house are well‑stocked, organized, and inviting.
• Support opening and closing of the store.
• Represent yourself and the brand positively during all customer interactions.

WHO YOU’LL WORK WITH

Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, Department Managers, Store Managers, and Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores—contributes to creating an inspiring and welcoming environment. We also connect with the wider Area Team, collaborating across stores to share insights and drive success together.

WHO YOU ARE

We are looking for people with…

• Experience in customer service within fashion, retail, or similar fields.
• Passionate about fashion and delivering an exceptional in‑store experience while promoting our products and driving sales.
• Thriving in collaborative and dynamic environments.
• Communicative, creative, curious, and eager to learn and develop with store technology.
• Flexible and action‑oriented.

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

WHY YOU’LL LOVE WORKING HERE

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
• We pride ourselves on being a values‑driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
• We are an inclusive company where you’re encouraged to be yourself at work.
• You will have access to a large global talent community, where career growth and aspirations have no limits.
• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance and wellness for self and family.
• You’ll be able to express your personal style with our employee discount at H&M Group.
• We offer 5 days of working in a week to have great work‑life balance.

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.
Take the next step in your career together with us. The journey starts here.

Additional Information

This is a full‑time position for our store in Ghatkopar West, Mumbai. The position reports to the Department Manager.