Sales Administrator (SaaS/HaaS)

YDU JC Air Cond & Ref Inc.- Dubai; India; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Johnson Controls is seeking a highly organized Sales Administrator to support our global SaaS/HaaS sales organization. This role manages renewals, processes orders and quotes, and ensures operational excellence across the customer lifecycle—from quote to post-sale validation.

You will collaborate with Sales, Customer Success, Finance and Legal to streamline processes and protect revenue accuracy. The position reports to the Manager, Global Sales Administration and requires a Bachelor's degree

Qualifications

• Bachelor’s degree with 3+ years of Sales Administration experience.
• Experience in subscription-based SaaS or HaaS models.
• Knowledge of contract management and revenue recognition.
• Experience with Salesforce.com or similar CRM systems and MS Office.

Responsibilities

• Renew contract renewal cycles and issue renewal quotes in CRM.
• Process orders, quotes and contracts accurately; support quarter-end close.
• Collaborate with Sales, Customer Success, Finance and Legal to resolve issues.
• Ensure on-time renewals and accurate revenue reporting.

Skills

Sales Administration

CRM Systems

Communication

Cross-functional collaboration

Education

Bachelor’s degree

Tools

Salesforce

Microsoft Office

Job description

Who we are? About Johnson Controls Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. Visit johnsoncontrols.com for more information and follow @Johnsoncontrols on social platforms. Why JCI: https://www.youtube.com/watch?v=nrbigjbpxkg Asia-Pacific LinkedIn: https://www.linkedin.com/showcase/johnson-controls-asia-pacific/posts/?feedView=all Career: The Power Behind Your Mission OpenBlue: This is How a Space Comes Alive

Job Summary

Highly organized and customer-focused Sales Administrator to support our SaaS/HaaS sales organization. This role is critical in managing subscription renewals, processing sales transactions, and ensuring operational excellence across the full customer lifecycle—from quote to post-sale validation. You’ll work closely with Sales, Customer Success, Finance, and Legal teams to streamline processes and support retention and growth initiatives. This role requires adherence to software revenue recognition standards in accordance with accounting procedures and company policy. The position reports to the Manager, Global Sales Administration.

What will you do?

• Renewals & Sales Operations Track and manage contract renewal cycles for existing customers. Prepare, issue, and follow up on renewal quotes to ensure timely closure. Process sales orders, quotes, and contracts accurately in CRM systems (Salesforce). Support high-volume transaction processing and deal finalization, particularly during quarter-end close. Prioritize workload and escape time-sensitive or high-impact deals as needed.
• Cross-Functional Collaboration Partner closely with Sales and Customer Success Managers (CSMs) to align on renewal strategy, customer status, and account-level risks or opportunities. Act as a liaison between customers and internal teams (Sales, Finance, Legal, CSMs) to resolve order, contract, and billing issues. Support internal stakeholders with pricing, documentation, and contract-related inquiries.
• Post-Sale Audit & Quality Control Perform post-sale audits to validate order accuracy, pricing, contract terms, and system alignment. Identify and resolve discrepancies between quotes, contracts, and booked orders to ensure clean revenue reporting. Proactively recommend process improvements based on audit findings to reduce errors and improve operational eiciency.
• Customer Experience & Service Deliver timely, accurate responses to internal and external inquiries to support a high level of customer satisfaction. Support CSMs in ensuring smooth hando from sales to post-sale lifecycle management. Ensure all renewals and sales transactions are completed on time to support revenue targets and customer retention.
• Operational Excellence Support continuous process improvement initiatives to enhance scalability and eiciency. Be available for extended hours and flexible scheduling during quarter-end to support global teams and urgent deal activity.

What we look for?

• Bachelor’s degree with 3+ years of experience in Sales Administration (quoting, order management, contract processing) supporting a sales organization.
• Experience in subscription-based, SaaS, or HaaS business models.
• Strong understanding of contract management and revenue recognition principles.
• Experience working cross-functionally with Customer Success (CSMs), Sales, Finance, and Legal teams.
• Proven attention to detail with strong organizational and problem-solving skills.
• Excellent communication skills with a customer-focused mindset.
• Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
• Experience with Salesforce.com or similar CRM systems.
• Proficiency in Microsoft Oice tools.

Success in this role will be measured by:

• Renewal cycle eiciency and on-time completion rates
• Accuracy of bookings and reduction in post-sale corrections
• Quality of audit outcomes and compliance adherence
• Cross-functional satisfaction (Sales, CSM, Finance)

What we offer:

We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talents.

Diversity & Inclusion

Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission‑critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.