Sales Account Manager

Maersk; Chennai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Maersk in Chennai is seeking a sales professional to own overall sales responsibility for a medium multi-product customer portfolio within the logistics sector.

The role emphasizes engaging senior stakeholders, identifying new business, and driving profitable growth through integrated solutions and digital offerings like SPOT. Strong CRM usage and cross-functional collaboration are essential to succeed in this dynamic environment.

Qualifications

• 3–5 years of experience in the logistics or supply chain industry, preferably in freight forwarding or integrated logistics.
• Proven ability to engage and influence senior stakeholders while building strong, long-term customer relationships.
• A proactive sales mindset with the ability to consistently identify, pursue, and convert new business opportunities through the sales pipeline.
• Excellent interpersonal, presentation, negotiation, and communication skills, both written and verbal.
• Strong collaboration skills with cross-functional and multicultural teams.
• Sound knowledge of Ocean Freight, Air Freight, Rail, and Trucking products, with an understanding of integrated logistics solutions.
• Customer-centric approach with ability to understand business challenges and recommend value-driven solutions.
• Self-motivated and results-oriented, thrives in a dynamic environment and can navigate ambiguity.
• Strong organizational, planning, and time management skills; ability to prioritize multiple tasks.
• Proficiency in CRM tools (preferably Salesforce) and MS Office is an added advantage.

Responsibilities

• Lead and be accountable for the Freight Forwarding segment, driving sustainable growth and profitability.
• Champion Maersk’s vision of becoming the Integrator of Container Logistics by promoting integrated logistics solutions and digital products, including SPOT.
• Manage the assigned customer portfolio and budget, developing a strategic three-year account growth plan.
• Identify, pursue, and secure new business opportunities in line with organizational objectives.
• Develop compelling customer value propositions tailored to business needs and market opportunities.
• Adopt a consultative sales approach by understanding customer requirements, pain points, and value-added logistics solutions.
• Build a comprehensive understanding of assigned accounts, including contacts, commodities, trade lanes, and service requirements.
• Research customer industries and market dynamics to identify new business opportunities and strengthen engagement.
• Establish internal networks to facilitate timely resolution of issues and deliver seamless service.
• Develop understanding of Maersk’s end-to-end logistics products to provide integrated solutions.
• Communicate market trends, pricing updates, policy changes, and service developments to customers.
• Maintain accurate customer information and sales activities in Salesforce CRM.
• Deliver customer profitability and revenue targets in line with budgets.
• Ensure onboarding, contract implementation, and ongoing compliance with commitments.
• Take ownership of both controlled and non-controlled business across multiple products and services, ensuring governance and performance.
• Build and maintain long-term relationships while expanding business opportunities.

Skills

Stakeholder management

Sales pipeline

Customer relationship building

Tools

Salesforce

Job description

Has overall sales responsibility for customer relationships and
performance of an assigned customer portfolio for a medium impact
client base in any size cluster/geographical area.

Who We Are Looking For

• 3–5 years of experience in the logistics or supply chain industry, preferably in freight forwarding or integrated logistics.
• Proven ability to engage and influence senior stakeholders while building strong, long-term customer relationships.
• A proactive sales mindset with the ability to consistently identify, pursue, and convert new business opportunities through the sales pipeline.
• Excellent interpersonal, presentation, negotiation, and communication skills, both written and verbal.
• Strong collaboration skills with the ability to work effectively across cross-functional and multicultural teams.
• Sound knowledge of Ocean Freight, Air Freight, Rail, and Trucking products, with an understanding of integrated logistics solutions.
• A customer-centric approach with the ability to understand business challenges and recommend value-driven solutions.
• A self-motivated and results-oriented individual who thrives in a dynamic environment and can effectively navigate ambiguity and complex business situations.
• Demonstrated enthusiasm, a strong work ethic, and a continuous learning mindset.
• Strong organizational, planning, and time management skills, with the ability to prioritize multiple tasks, manage competing deadlines, and deliver high-quality outcomes.
• Proficiency in CRM tools (preferably Salesforce) and standard Microsoft Office applications will be an added advantage.

Key Responsibilities:

• Lead and be accountable for the Freight Forwarding segment, driving sustainable growth and profitability.
• Champion Maersk’s vision of becoming the Integrator of Container Logistics by promoting integrated logistics solutions and digital products, including SPOT.
• Manage the assigned customer portfolio and budget, while developing a strategic three-year account growth plan.
• Identify, pursue, and secure new business opportunities in line with organizational objectives.
• Develop compelling customer value propositions tailored to business needs and market opportunities.
• Adopt a consultative sales approach by understanding customer requirements, identifying pain points, and recommending value-added logistics solutions.
• Build a comprehensive understanding of assigned accounts, including customer contacts, commodities, trade lanes, business models, contractual commitments, service requirements, and exceptions.
• Research customer industries, market dynamics, and competitive trends to identify new business opportunities and strengthen customer engagement.
• Establish and leverage strong internal networks within the India Cluster and global organization to facilitate timely resolution of customer issues and deliver seamless customer service.
• Develop a thorough understanding of Maersk’s end-to-end logistics products and service offerings to provide integrated customer solutions.
• Proactively communicate market trends, pricing updates, policy changes, and service developments to customers.
• Maintain accurate, timely, and high-quality customer information and sales activities in Salesforce CRM
• Deliver customer profitability and revenue targets in line with approved budgets.
• Ensure successful customer onboarding, contract implementation, and ongoing compliance with contractual commitments.
• Take ownership of both controlled and non-controlled business across multiple products and services, ensuring effective sales governance and commercial performance.
• Build and maintain strong, long-term customer relationships while continuously identifying opportunities to expand business and increase customer value.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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