Sailpoint Support Engineer

MassMutual India; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

MassMutual India is seeking an IAM Operations Specialist to support and operate SailPoint IdentityNow in a production environment. You will handle L2/L3 support, BAU tasks, and incident management to ensure uptime and security compliance.

The role covers identity lifecycle management (Joiner, Mover, Leaver), access provisioning, and onboarding of applications, with emphasis on least-privilege and SLA adherence.

Qualifications

• 4-6 years of IAM experience with SailPoint IdentityNow (mandatory).
• Experience in IAM operations/support environment.

Responsibilities

• Provide L2/L3 support for SailPoint IdentityNow in production.

Skills

SailPoint IDN

IAM operations

JML lifecycle

SCIM/API integrations

AD/AAD/Okta familiarity

Scripting (PowerShell)

Tools

IDN tooling

Provisioning workflows

Job description

Job Description:

Job Title

Role Overview

• Support and operate SailPoint IdentityNow (IDN) platform in a production environment


• Responsible for BAU operations, access management, lifecycle processes, and incident handling


• Ensure platform stability, compliance, and seamless identity governance operations

Key Responsibilities

IGA Operations & Support

• Provide L2/L3 support for SailPoint IdentityNow platform


• Handle IAM tickets, access requests, and incidents within SLA


• Monitor aggregation jobs, provisioning tasks, and identity processing


• Perform daily system checks and health validation

Identity Lifecycle Management (JML)

• Execute Joiner, Mover, Leaver (JML) activities


• Ensure timely provisioning and de‑provisioning of access


• Validate identity data from source systems


• Troubleshoot lifecycle failures and data issues

Access Request & Provisioning

• Process access requests via IdentityNow workflows


• Validate approvals and ensure least‑privilege access compliance


• Support provisioning using:




• SCIM / REST APIs


• Web Services / JDBC connectors




• Troubleshoot provisioning failures and access discrepancies

Application Onboarding (Operational Support)

• Support application onboarding into IdentityNow


• Validate:




• Account aggregation


• Entitlements


• Access profiles




• Assist in:




• Correlation and mapping


• Testing and UAT validation




• Coordinate with application owners and onboarding teams

Incident Management & Troubleshooting

• Investigate and resolve:




• Aggregation failures


• Provisioning errors


• Identity sync issues




• Perform root cause analysis (RCA)


• Escalate issues to engineering/vendor teams

Access Reviews & Certifications

• Support access certification campaigns


• Track completion and follow up with stakeholders


• Support remediation and closure activities


• Ensure compliance with access governance policies

Audit & Compliance Support

• Provide audit evidence and reports


• Support audit observations and remediation


• Ensure adherence to IAM policies and standards

Documentation & Process Improvement

• Maintain SOPs, runbooks, and onboarding documentation


• Document issues, fixes, and workflows


• Identify opportunities for automation and process improvement

Experience

Required Qualifications

• 4-6 years of IAM experience with SailPoint IdentityNow (mandatory)


• Experience working in IAM operations / support environment

Technical Skills

• Hands-on experience in:




• SailPoint IdentityNow (IDN)


• Identity lifecycle (JML) processes




• Strong understanding of:




• Aggregation, correlation, provisioning workflows


• Access profiles, roles, and entitlements




• Experience with:




• SCIM / API-based integrations




• Familiarity with:




• Active Directory / Azure AD / Okta (good to have)




• Basic scripting (PowerShell / API scripting) is a plus

Soft Skills

• Strong troubleshooting and analytical skills


• Good stakeholder communication (business & application teams)


• Ability to handle BAU + incidents + onboarding simultaneously


• Detail-oriented with SLA-driven approach