Sailpoint IIQ

Teamware Solutions; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Teamware Solutions Inc. is seeking an experienced SailPoint IdentityIQ Specialist in Bengaluru to support enterprise environments, manage incidents, and drive automation and governance across identity services.

You will lead troubleshooting, design advanced rules, and coordinate with clients and internal teams to ensure platform health. The role demands hands-on experience with IdentityIQ, REST APIs, Java/BeanShell, and SQL, along with strong problem-solving and collaboration skills.

Qualifications

• Hands-on experience supporting SailPoint IdentityIQ in enterprise environments.
• Expertise in identity lifecycle, access requests, certifications, roles, policies, provisioning, aggregation, reconciliation, onboarding.
• Ability to diagnose and resolve complex connector, aggregation, provisioning, workflow, rule, certification, task, API, and data-quality failures.
• Strong experience with SailPoint rules, workflows, transforms, REST APIs, Java/BeanShell, XML/JSON, SQL, and connector frameworks.
• Own Severity 1 and Severity 2 incidents, lead technical bridges, perform RCA, define corrective actions.

Responsibilities

• Act as the technical escalation point for complex SailPoint incidents, service requests, defects, and production changes.
• Lead end-to-end troubleshooting across SailPoint, source systems, target applications, databases, APIs, and network dependencies.
• Perform detailed RCA for recurring or high-impact incidents and track corrective actions.
• Design and implement advanced rules, workflows, transforms, certifications, roles, policies, connectors, tasks, reports, and API integrations.
• Manage onboarding and change activities, including assessment, configuration, testing, deployment, rollback, and hypercare.
• Review L2 solutions, provide technical guidance, ensure security and audit compliance.
• Coordinate with clients, application owners, infrastructure teams, and SailPoint support to restore service.
• Drive automation, monitoring, knowledge management, and service-improvement initiatives.

Skills

SailPoint IdentityIQ

Identity governance

Root cause analysis

Troubleshooting

Release governance

On-call support

Automation

Monitoring

Client coordination

Tools

REST APIs

Java/BeanShell

XML/JSON

SQL

Connector frameworks

Job description

Demonstrates knowledge, leadership, and/or a proven record of success in the following areas:

• Deep hands-on experience supporting SailPoint IdentityIQ and/or Identity Security Cloud in complex enterprise environments.
• Expertise in identity lifecycle, access requests, certifications, roles, policies, provisioning, aggregation, reconciliation, and application onboarding.
• Ability to diagnose and resolve complex connector, aggregation, provisioning, workflow, rule, certification, task, API, and data-quality failures.
• Strong experience with SailPoint rules, workflows, transforms, REST APIs, Java/BeanShell, XML/JSON, SQL, and connector frameworks.
• Own Severity 1 and Severity 2 incidents, lead technical bridges, perform root-cause analysis, define corrective and preventive actions, and drive problems to closure.
• Review complex changes, deployment plans, rollback plans, and production readiness; support release and change governance.
• Lead vendor escalations with complete evidence, logs, traces, reproducible steps, and business impact.
• Mentor L1/L2 engineers, review troubleshooting quality, improve knowledge articles and runbooks, and reduce repeat incidents.
• Monitor platform health, scheduled tasks, queues, connectors, virtual appliances, integrations, and SLA trends; identify proactive remediation and automation opportunities.
• Support onboarding of authoritative sources and target applications, including schema, correlation, provisioning policies, entitlement aggregation, and validation.

Responsibilities:

• Act as the technical escalation point for complex SailPoint incidents, service requests, defects, and production changes.
• Lead end-to-end troubleshooting across SailPoint, source systems, target applications, databases, APIs, virtual appliances, and network dependencies.
• Perform detailed RCA for recurring or high-impact incidents and track corrective and preventive actions through completion.
• Design and implement advanced rules, workflows, transforms, certifications, roles, policies, connectors, tasks, reports, and API integrations.
• Manage application onboarding and change activities, including technical assessment, configuration, testing, deployment, rollback, and hypercare.
• Review L2 solutions and changes, provide technical guidance, and ensure adherence to security, audit, and operational standards.
• Coordinate with clients, application owners, infrastructure teams, and SailPoint support to restore service and resolve product defects.
• Drive automation, monitoring, knowledge management, and service-improvement initiatives to improve stability and SLA performance.
• Prepare and maintain architecture notes, support runbooks, operational procedures, known-error records, and audit evidence.
• Participate in on-call support and major incident management as required