System Analyst - Tech Support, Officer

STATE STREET CORPORATION; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

STATE STREET CORPORATION in Hyderabad is seeking a Production Support Engineer to manage and support mission-critical Charles River IMS systems for multiple clients. You will configure interfaces, test changes, and migrate updates to production, ensuring high availability and performance.

Ideal candidates have 5+ years of experience, strong SQL/MS SQL Server skills, and familiarity with DevOps, scripting (Python/Perl/PowerShell), and IT networking basics.

Qualifications

• A BS degree in a technical discipline such as Computer Science, Engineering, Mathematics or a BA in Finance or Business with an IT concentration.
• A minimum of 5+ years of progressively responsible experience.
• Experience in managing and supporting mission critical production software applications is required.
• Experience with SQL, MS SQL Server preferred.
• Experience in DevOps (or related) technologies is preferred.
• Proven ability to work in a mission-critical operations and production support environment.
• Experience or familiarity with servers and networks is preferred.
• Strong written and verbal communication skills.

Responsibilities

• Manage and support production Charles River IMS systems for multiple clients.
• Interface/integration configuration, testing, and support; assist in resolving escalated problems.
• Migration of changes and problem resolutions to production environments.
• Ensure system availability and performance; apply patches and upgrades.
• Collaborate with vendors and internal teams to deliver seamless service to clients.
• Participate in automation and continuous improvement of service delivery.

Skills

SQL

MS SQL Server

DevOps

Python

Perl

PowerShell

Customer service

Troubleshooting

Communication

Analytical skills

Problem solving

Servers & networks

Education

BS in CS/Engineering/Math

BA in Finance/Business with IT concentration

Tools

SQL Server

Databases

Job scheduling software

Job description

Primary Purpose of Position: Managing and supporting all aspects of production Charles River IMS systems for multiple clients as part of Charles River Saas Operations and SaaS strategy. Working closely with clients, provide application administration and support for client production Charles River IMS solutions, including: User administration/privileges Configuration and testing of software changes and operational processes

• Interface/integration configuration, testing, and support Assistance resolving escalated problems
• Migration of changes and problem resolutions to production environments
• System availability
• Performance troubleshooting Charles River IMS and database software patches
• Charles River IMS version upgrades Business Continuity/Disaster Recovery assistance

Working with CRD colleagues to smoothly transition new clients to production operation. Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients. Participation in the development and on-going refinement, enhancement and continuous process improvement for the services.

Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.

Requirements and Qualifications:

• A BS degree in a technical discipline such as Computer Science, Engineering, Mathematics or a BA in Finance or Business with an IT concentration.
• A minimum of 5+years of progressively responsible experience.
• Experience in managing and supporting mission critical production software applications is required.
• Experience with SQL, MS SQL Server preferred.
• Experience in DevOps (or related) technologies is preferred.
• Proven ability to work in a mission-critical operations and production support environment.
• Experience or familiarity with servers and networks is preferred.
• Proven ability to partner with various internal departments to deliver superior customer service.
• Break down moderately complex processes into simple and reliable components.
• Experience with automation using scripting languages such as Python/ Perl and PowerShell.
• Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.
• Database software or IT technical experience.
• Charles River IMS or securities trading software experience is preferred.
• A background in portfolio management and trading system applications is preferred.
• Any experience with the following is preferred: databases, server operating systems, servers, networks, job scheduling software, system monitoring software, clusters/high availability systems, Disaster Recovery/Business Continuity, FIX.
• Strong written and verbal communication skills.
• Ability to manage multiple, simultaneous priorities.
• Proven organizational skills with attention to detail.
• Ability to achieve results without close supervision.
• Self-motivated with the ability to operate independently and also has the strong desire to work as a member of a team.
• Demonstrated practical, hands-on, 'can-do' approach, and the ability to work efficiently and creatively.
• Strong analytical and problem-solving skills.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential.

As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most.

Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

Read our CEO Statement Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. Discover more information on jobs at StateStreet.com/careers Read our CEO Statement