RRN00015677-Infra Tech Support Practitioner

Accenture Infrastructure and Capital Projects, LLC; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Accenture Bengaluru seeks a Service Desk Manager to lead the desk, collaborate across teams, and ensure production systems meet SLAs. You will drive incident resolution and service restoration, communicating clearly with stakeholders.

Alongside implementing disaster recovery procedures, you will uphold data retention policies and contribute to a resilient operating environment. A degree in a relevant field is required with additional problem-solving and organizational skills valued.

Qualifications

• Advanced proficiency in Service Desk Management.
• 2+ years of experience in related skills.
• Bachelor's degree in a relevant field.
• Bonus: problem solving, communication, conflict resolution, organization and analytical thinking.

Responsibilities

• Ensure production systems are available and meeting SLAs.
• Drive incident and outage resolution with clear communication.
• Restore service promptly and efficiently when outages occur.
• Establish and maintain disaster recovery procedures.
• Maintain data retention practices per policy.

Skills

Service Desk Management

Problem Solving

Communication Skills

Organizational Skills

Analytical Thinking

Conflict Resolution

Education

Bachelor's Degree in relevant field

Job description

THE WORK:

Discover the opportunity to lead with insight and collaboration. You will collaborate and manage the team to perform effectively, engage with multiple teams, and contribute to key decisions. You will provide solutions to challenges for your immediate team and across multiple teams, fostering a supportive and dynamic environment. This role will embrace advanced expertise in Service Desk Management, inviting you to make a meaningful impact. Join us and be part of a journey where your contributions truly matter. Ensure production systems are available and operating according to defined Service Level Agreements. Drive incident and outage resolution while maintaining clear and timely communication. Facilitate the restoration of service to the production environment efficiently and effectively. Establish and maintain disaster recovery procedures to safeguard operational continuity. Maintain data retention practices in alignment with organizational policies and standards.

HERE’S WHAT YOU WILL NEED:

Advanced proficiency in Service Desk Management. A minimum of 2 of experience in relevant related skills. Bachelor’s Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate problem solving skills. Intermediate communication skills. Beginner conflict resolution skills. Advanced organizational skills. Intermediate analytical thinking skills.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.